VANISRI D/O NADARAJAN NADARAJAN
Summary
Dynamic professional with a proven track record in administration and customer service management, notably at Cold Storage{7-Eleven), Tan Tock Seng Hospital and J&R BIZHUB PTE LTD. Excelled in reception management and team leadership, enhancing customer satisfaction and streamlining operations. Skilled in multi-line phone operation and database administration, achieving significant improvements in patient flow and staff productivity.
Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
33
33
years of professional experience
Work History
Receptionist Administrator
J&R Bizhub Pte Ltd
01.2022 - 11.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Assist Accounts Department in Data Input when available.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
Assistant Shift Manager
Cold Storage Pte Ltd
01.2005 - 10.2012
- Enhanced employee morale and productivity with effective communication and team-building activities.
- Mentored new hires during their initial training period ensuring they gain essential skills required for success in their roles.
- Coordinated special events or promotions at the establishment enhancing store visibility thereby attracting potential customers.
- Collaborated with other department leads to coordinate cross-functional initiatives and improve overall store performance.
- Developed strong relationships with customers, leading to increased brand loyalty and repeat business.
- Regularly communicated with team members regarding updates in company policies, promotions, or other relevant information, ensuring a well-informed and engaged workforce.
- Proactively identified potential bottlenecks in operations and implemented solutions to ensure smooth functioning of the business.
- Improved customer satisfaction by promptly addressing concerns and providing exceptional service.
- Reduced staff turnover by implementing comprehensive training programs for new hires and ongoing development opportunities for existing employees.
Patient Service Associate
Tan Tock Seng Hospital
03.2000 - 12.2004
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
Shift Leader
Cold Storage Pte Ltd (7-Eleven)
01.1992 - 12.1999
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
PRECISION MACHINIST
NTC 3 Balestier ITE
ITE BALESTIER01-1993
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Payment collection
- Appointment scheduling
- Customer service
- Customer service management
- Administration and operations
- Database administration
Timeline
Receptionist Administrator
J&R Bizhub Pte Ltd
01.2022 - 11.2024
Assistant Shift Manager
Cold Storage Pte Ltd
01.2005 - 10.2012
Patient Service Associate
Tan Tock Seng Hospital
03.2000 - 12.2004
Shift Leader
Cold Storage Pte Ltd (7-Eleven)
01.1992 - 12.1999
PRECISION MACHINIST
NTC 3 Balestier ITE
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