Vanessa Toh Su Hui
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Store Supervisor
6ixty 8ight Pte. Ltd Singapore
06.2023 - Current
- Ensured compliance with company policies and local regulations by regularly reviewing operational procedures and providing necessary updates or corrections as needed.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Mentored new sales associates to contribute to store's positive culture.
- Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Assistant Store Manager
Puma Sports South East Asia Pte. Ltd Singapore
06.2022 - 05.2023
- Reduced operational risks while organizing data to forecast performance trends.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Created and maintained safe and secure work environments for employees.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Floor Manager
JD Sports Fashion Pte. Ltd Singapore
05.2018 - 05.2022
- Conducted regular performance reviews for team members, setting clear expectations and providing career development guidance.
- Increased sales revenue by developing and implementing effective promotional strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Managed team of 20 employees to maintain smooth-running operations of shop floor.
- Implemented loss prevention measures to minimize shrinkage, safeguarding the store''s profitability.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Supervisor
JD Sports Fashion Pte. Ltd Malaysia
05.2017 - 03.2018
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Reduced employee turnover rate by fostering a positive work environment with open communication channels.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Trained and oriented associates to maximize team performance.
- Trained team members in successful strategies to meet operational and sales targets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
Sales Associate
Nike Factory Store
06.2015 - 12.2016
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - Secondary Education
SMK Bukit Mewah
Malaysia11.2013
Skills
Team Leadership
Product Merchandising
Multitasking and Organization
Employee Training
Operations Management
Handling Complaints
Employee Coaching
Decision-Making
Sales floor organization
Team Building and Leadership
Timeline
Store Supervisor
6ixty 8ight Pte. Ltd Singapore
06.2023 - Current
Assistant Store Manager
Puma Sports South East Asia Pte. Ltd Singapore
06.2022 - 05.2023
Floor Manager
JD Sports Fashion Pte. Ltd Singapore
05.2018 - 05.2022
Retail Supervisor
JD Sports Fashion Pte. Ltd Malaysia
05.2017 - 03.2018
Sales Associate
Nike Factory Store
06.2015 - 12.2016
No Degree - Secondary Education
SMK Bukit Mewah
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