Vanessa Sutisna
Summary
Dynamic business development professional with a proven track record of identifying and capitalizing on new opportunities to drive revenue growth. Recognized for exceptional collaboration skills and the ability to thrive in fast-paced environments, fostering strong relationships with clients and stakeholders. Expertise in strategic planning, client relationship management, and negotiation enhances the capability to deliver results that exceed expectations. Proficient in leveraging tools such as Salesloft, Salesforce, and LinkedIn Sales Navigator to optimize sales processes and achieve business objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Development Representative
Mimecast
06.2025 - Current
- Proactively generated and qualified new business opportunities for the sales team, acting as a key driver in the company’s revenue growth engine for Indonesia, Hongkong and Singapore Market
- Conducted outbound prospecting through calls, emails, and social media to engage potential clients and nurture leads for Mimecast’s SaaS-based email security and information management solutions
- Collaborated closely with sales, marketing, and channel teams to develop targeted campaigns and set up the sales team for success
- Identified client needs and pain points, effectively communicating Mimecast’s value proposition and scheduling high-quality meetings for Account Executives.
- Maintained accurate records of prospect interactions and pipeline activity in CRM systems, ensuring seamless handover to the sales team.
- Consistently achieved and exceeded monthly targets for lead generation, meetings booked, and qualified opportunities.
- Participated in ongoing training and development programs to advance product knowledge and sales skills, supporting career progression within Mimecast’s sales organization
Senior Account Manager for META / Team Lead for Project Events
TDCX Pte Ltd
07.2024 - 06.2025
- Proactively outreach new lead and existing META clients for Indonesia and SEA market via phone, email and chat on daily basis, identifying sales opportunities and the best solution for their business goal
- Improve client's experience by driving optimal and appropriate product adoption
- Become an expert on clients advertising solutions and ability to identify trends and adapt recommendations quickly to suit varying client needs
- Analyze customer service metrics and quality
- Increase Clients revenue by providing Marketing Plan for each individual client
- Team Lead for Project events, manage event projects and ensure accurate project documentation and progress reports
- Salesforce and Tableau savvy
- Top Sales APAC 2023 & 2024
- Top Performer ID Market 2023
- Top Performer SEA, Apr - June 2024
- Quality Assurance Champion ID, Oct 2023
- Newbie of the month, Dec 2021 and Jan 2022
Account Manager for META
TDCX Pte Ltd
11.2021 - 07.2024
- Proactively outreach new lead and existing META clients for Indonesia and SEA market via phone, email and chat on daily basis, identifying sales opportunities and the best solution for their business goal
- Improve client's experience by driving optimal and appropriate product adoption
- Become an expert on clients advertising solutions and ability to identify trends and adapt recommendations quickly to suit varying client needs
- Analyze customer service metrics and quality
- Increase Clients revenue by providing Marketing Plan for each individual client
- Team Lead for Project events, manage event projects and ensure accurate project documentation and progress reports
- Salesforce and Tableau savvy
Personal Assistant to the Managing Director
TDCX
10.2020 - 11.2021
- Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team.
- Supported the Managing Director in decision-making processes by researching topics and providing relevant information.
- Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions.
- Prepared comprehensive presentations for meetings with key stakeholders using PowerPoint or other visual aids.
Front Desk Ambassador and Facilities
TDCX Pte Ltd
09.2018 - 11.2021
- Manage and improve day-to-day office operations - guest services, vendor management, staff and office administrative matters and event meeting setups
- Increased front desk efficiency by 20%, leading to increased client and staff satisfaction
Cabin Crew
SilkAir Singapore Pte Ltd
10.2017 - 09.2018
- Effectively communicate with passengers and work with teammates from diverse cultural backgrounds
- Handle complaints with confidence, and always maintain a professional and courteous demeanor
Cabin Crew
Singapore Airlines Pte Ltd
10.2005 - 05.2013
- Graded A for In-flight announcement for Bahasa Indonesia
- Provide excellent service - serving food and beverages, attending to passengers' needs to ensure a smooth flight
- Demonstrate problem-solving skills and the ability to think on your feet under difficult situations
Education
Bachelor degree - Business Law
Pelita Harapan University
Jakarta, DKI Jakarta, Indonesia01.2003
Skills
- Relationship Building
- Critical Thinking
- Communication skills
- Team Player
- Customer Relationship Management
- Microsoft Office
- Negotiation skills
- Problem-solving
- Analytical Skills
- Adaptability
- Cold calling
- Customer relationship building
- Lead qualification
- Objection handling
- CRM management
- Leads prospecting
- Email outreach
- Strategic thinking
- CRM tracking
- Salesforce proficiency
- SalesLoft proficiency
- LinkedIn Sales Navigator proficiency
- Metrics monitoring
- Teamwork and collaboration
- Time management
- Customer satisfaction
- Goal oriented
- Product knowledge
Certification
Google Analytics
Digital Marketing
Cybersecurity Bootcamp
Languages
Indonesian
Bilingual or Proficient (C2)
Malay
Advanced (C1)
English
Bilingual or Proficient (C2)
Timeline
Business Development Representative
Mimecast
06.2025 - Current
Senior Account Manager for META / Team Lead for Project Events
TDCX Pte Ltd
07.2024 - 06.2025
Account Manager for META
TDCX Pte Ltd
11.2021 - 07.2024
Personal Assistant to the Managing Director
TDCX
10.2020 - 11.2021
Front Desk Ambassador and Facilities
TDCX Pte Ltd
09.2018 - 11.2021
Cabin Crew
SilkAir Singapore Pte Ltd
10.2017 - 09.2018
Cabin Crew
Singapore Airlines Pte Ltd
10.2005 - 05.2013
Bachelor degree - Business Law
Pelita Harapan University
Personal Information
Citizenship: Singapore Citizen