VANESSA PRAXEDES JAUREGUI
Paterson
Summary
To leverage my skills and experience to contribute effectively to the growth and success of a reputable organization. I aim to apply my expertise to achieve professional development while supporting organizational goals through dedication, innovation, and teamwork.
Overview
8
8
years of professional experience
Work History
Call Centre Agent (Team Lead)
Singapore Red Cross
03.2024 - 09.2025
- Handle inquiries from general public and internal referrals related to HoME+ programme.
- Coordinated home assessments and installation appointments by liaising with internal departments and third-party vendors, ensuring timely service delivery and a seamless experience for both prospective and existing clients.
- Monitored clients' movements in and out of the residence, responding appropriately in alignment with established Standard Operating Procedures (SOPs) and ensuring strict adherence to all relevant protocols and safety measures.
- Conducted regular social and welfare calls to clients to gather updated personal information, assess well-being, and ensure timely provision of care and assistance based on identified needs.
- Provided technical support to clients experiencing issues with home monitoring devices, ensuring timely troubleshooting and resolution to maintain service reliability and client satisfaction.
- Assist in volunteer recruitment and engagement activities, cultivating a positive and collaborative relationship with volunteers.
- Maintained accurate and up-to-date client records, ensuring all information was securely stored in full compliance with the Personal Data Protection Act (PDPA) and internal confidentiality protocols.
- Coordinated Call Agent scheduling and roster planning by aligning individual availability with operational needs, ensuring optimal workforce coverage and maintaining high levels of service efficiency.
- Served as primary point of contact for Call Agents, identifying and resolving operational issues as they arose.
- Led the development and publication of the Call Agent Handbook, providing clear Standard Operating Procedures (SOPs) and streamlined workflows to standardize operations, improve efficiency, and support team performance.
- Facilitated and conducted structured interviews to assess the qualifications, skills, and cultural fit of potential candidates, contributing to informed hiring decisions and team development.
- Delivered comprehensive on the job training for new hires, ensuring smooth onboarding, role-readiness and alignment with organizational rules and standards.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Patient Service Associate
Ng Teng Fong General Hospital
02.2023 - 09.2023
- Delivered frontline customer service by professionally addressing general public enquiries, ensuring a positive and efficient patient experience
- Ensured the smooth daily operations of the department/hospital by strictly adhering to established hospital Standard Operating Procedures (SOPs)
- Assisted with patient registration, ensuring accurate and confidential data entry into the hospital database, and performed cashiering duties during patient discharge processes
- Acted as a medical chaperone when required, supporting clinical staff during consultations or procedures to ensure patient comfort and protocol adherence
- Coordinated with relevant departments to manage and schedule patients’ subsequent appointments, contributing to seamless continuity of care
- Provided detailed explanations of estimated hospital bills and conducted financial counselling to ensure patients and families clearly understood their financial obligations and available payment options.
Assistant Secretariat
Yellow Ribbon Fund (Yellow Ribbon Singapore)
02.2021 - 12.2021
- Assisted in the planning and execution of diverse fundraising events and initiatives for YRF, including Charity Golf/Dinner, Charity Musical, Flag Day, and Car Wash, contributing to successful community engagement and donor participation
- Provided hands-on logistical support during events to ensure smooth operations and high-quality participant experience
- Designed, developed, and produced creative Electronic Digital Mailers (EDMs) to effectively engage and communicate with partners and donors, enhancing outreach efforts
- Managed and responded to inquiries related to fundraising events and initiatives, ensuring timely and accurate information dissemination
- Created and maintained detailed tracking sheets using Excel to monitor fundraising targets and receivables across all events, supporting financial oversight and reporting
- Follow-up with ad-hoc potential leads or individuals/corporates who are keen to donate
- Conceptualize and develop quarterly newsletters with Canvas to provide updates on fundraising events/initiatives to corporates/donors
Temporary Secretary
Wan Consultants Pte Ltd
02.2020 - 04.2020
- Maintained and updated corporate records, including changes in business addresses, partnership structures, and capital share adjustments, ensuring accuracy and compliance with regulatory requirements
- Ensured timely and systematic updating of company information to maintain accurate and current records
- Facilitated the submission and filing of documentation for newly incorporated companies, adhering to statutory timelines and procedural requirements
- Provided administrative support by running ad hoc errands, including the personal delivery of important documents for signing or verification by relevant stakeholders
Dental Assistant (Part-time)
The Braces Practice
03.2019 - 05.2019
- Prepared treatment rooms for patient arrivals by maintaining cleanliness, sanitizing dental chairs and equipment, and arranging dental instruments in accordance with infection control protocols.
- Assisted dentists during procedures by anticipating needs and providing appropriate instruments and materials to ensure efficient workflow and patient comfort.
- Operated radiographic equipment to conduct dental X-rays, including Orthopantomograms (OPG) and Lateral Cephalometric (Lat Ceph) radiographs, in accordance with safety and imaging guidelines.
- Adapted to varying work styles of multiple dental practitioners, demonstrating attentiveness and flexibility during procedures such as orthodontic placements and general treatments.
- Performed front desk duties including processing payments, scheduling follow-up appointments, sending appointment reminders via WhatsApp, managing patient inquiries, and handling phone communications to ensure smooth clinic operations and high patient satisfaction.
Intern
VMSD (Luminart)
06.2018 - 08.2018
- Composed detailed reports on recurring health-related events such as HealthHub, iQuit Smoking Campaign, HiSG, and Pop-Up initiatives for clients, ensuring accurate documentation and insightful analysis.
- Conducted on-site observations to collect data on crowd demographics, footfall patterns, weather conditions, and other relevant variables to support event reporting and planning.
- Drafted comprehensive post-event write-ups for one-off events hosted by VMSD, including charity initiatives held at venues such as Tan Tock Seng Hospital.
- Supported event preparation by attending client meetings, conducting site visits, and developing drafts/layouts for allocated event spaces.
- Carried out research on suppliers, including the collection and comparison of quotes, and liaised with vendors, reporting findings and recommendations to the supervisor.
- Performed logistical errands for the supervisor, including item procurement, equipment repair coordination (e.g., iPad servicing), and document handling with external partners such as the Health Promotion Board.
- Assembled goodie bags and prepared event materials for campaigns such as iQuit and Pop-Up, ensuring timely readiness for deployment.
- Maintained accurate inventory records, tracking inflow and outflow of materials to support efficient stock management.
- Conducted data entry for the iQuit campaign, ensuring accuracy of information, alignment with targets, and proper documentation for performance tracking.
Cart Attendant (Part-time)
Resorts World Sentosa
05.2017 - 06.2018
- Managed daily operations of assigned F&B carts independently, including float calculation at the start of the day, stock taking, and ensuring end-of-day sales and inventory tallied accurately.
- Handled all aspects of customer service including order taking, food and beverage preparation, payment processing, and addressing customer enquiries professionally.
- Maintained thorough knowledge of all carts across the park—including menu offerings, pricing, recipes, and promotions—due to flexible shift allocations.
- Provided directions and assistance to guests regarding park attractions and amenities, ensuring a positive visitor experience.
- Ensured high standards of hygiene and cleanliness, including regular sanitization of the cart and wearing gloves while serving food.
- Stayed updated on monthly promotions and price changes to provide accurate information to customers and support upselling initiatives.
Education
Diploma - Integrated Events Management
Republic Polytechnic
01.2020
GCE 'O' & 'N' Levels - undefined
CHIJ Secondary Toa Payoh
01.2015
PSLE - undefined
CHIJ Primary Toa Payoh
01.2010
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Data Entry and Database Management
- Scheduling & Roster Planning
- Team Collaboration
- Adaptability to Different Work Styles
- Multitasking and Time Management
- Problem Solving & Conflict Resolution
- Attained WSQ Basic Food Hygiene Course
Timeline
Call Centre Agent (Team Lead)
Singapore Red Cross
03.2024 - 09.2025
Patient Service Associate
Ng Teng Fong General Hospital
02.2023 - 09.2023
Assistant Secretariat
Yellow Ribbon Fund (Yellow Ribbon Singapore)
02.2021 - 12.2021
Temporary Secretary
Wan Consultants Pte Ltd
02.2020 - 04.2020
Dental Assistant (Part-time)
The Braces Practice
03.2019 - 05.2019
Intern
VMSD (Luminart)
06.2018 - 08.2018
Cart Attendant (Part-time)
Resorts World Sentosa
05.2017 - 06.2018
GCE 'O' & 'N' Levels - undefined
CHIJ Secondary Toa Payoh
PSLE - undefined
CHIJ Primary Toa Payoh
Diploma - Integrated Events Management
Republic Polytechnic
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