Vanessa Lin
Summary
Accomplished HR and Operations professional with a proven track record at LG H&H Singapore Pte Ltd, enhancing organizational efficiency and employee satisfaction through strategic HR policies, talent acquisition, and team building. Skilled in benefits administration and fostering employee relations, significantly improving workplace culture and operational workflows.
Overview
24
24
years of professional experience
Work History
Asst. Manager, Human Resource
LG H&H Singapore Pte Ltd
06.2015 - Current
- Improved company culture by promoting team-building activities, fostering collaboration, and recognizing employee achievements.
- Enhanced employee satisfaction by implementing effective communication strategies and feedback systems.
- Streamlined HR processes for increased efficiency by optimizing workflows and introducing automated solutions.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims.
- Organized company-wide events that fostered a sense of community among employees while reinforcing organizational values.
- Ensured compliance with labor laws and regulations by maintaining up-to-date knowledge and conducting regular audits of HR practices.
- Managed recruitment efforts to attract top talent, utilizing targeted job postings and thorough candidate screening processes.
- Facilitated conflict resolution between employees, resulting in improved workplace relationships and productivity.
- Coordinated employee exit processes, conducting thorough exit interviews to gather valuable insights for future improvement efforts.
- Maintained detailed records of employee data securely, safeguarding sensitive information from unauthorized access or disclosure.
- Assisted in the management of payroll functions to ensure accurate compensation distribution across all departments.
- Served as a point-of-contact for employees regarding policy inquiries or concerns, providing prompt resolutions when needed.
- Conducted performance appraisals to provide constructive feedback to employees, encouraging professional development opportunities.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Structured compensation and benefits according to market conditions and budget demands.
Asst. Sales & Operations Manager
LG H&H Singapore Pte Ltd (formerly Know as TFS)
04.2014 - 05.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Asst. Retail Manager
LG H&H Singapore Pte Ltd (formerly Know as TFS)
05.2013 - 03.2014
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Engaged directly with customers to offer assistance and resolve complaints.
- Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
- Optimized scheduling processes to ensure adequate staffing coverage during peak shopping hours while minimizing labor costs.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Supported senior management in implementing and upholding store policies and procedures.
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Managed daily store operations, maintaining a clean, organized, and efficient working space for staff and customers alike.
- Led a team of sales associates, providing ongoing training and performance feedback to ensure top-notch customer service.
- Coordinated regular staff meetings to address challenges, share successes, and maintain open lines of communication.
- Facilitated timely resolution of customer complaints, leading to high levels of customer loyalty and repeat business.
- Collaborated with store manager on promotional events, driving increased foot traffic and sales revenue.
- Maximized sales by developing creative merchandising displays that showcased products effectively.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
Senior Beauty Advisor
LG H&H Singapore Pte Ltd (formerly Know as TFS)
03.2005 - 04.2013
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Executed successful product launches through coordinated marketing efforts and engaging in-store demonstrations, generating interest among target audiences.
- Organized promotional events to showcase new products, driving store traffic and boosting sales figures.
- Completed individualized assessments and gave advice to customers related to skin and haircare needs.
- Educated clients on proper skincare routines based on individual skin types, fostering long-term trust with customers.
- Collaborated with team members to create visually appealing merchandise displays, attracting customers'' attention and increasing product visibility.
- Implemented loyalty program initiatives to retain existing customers, resulting in a higher repeat purchase rate.
- Resolved customer complaints effectively by providing prompt solutions or escalating concerns to management when necessary, preserving brand reputation.
- Maintained high standards of cleanliness and organization throughout the store, creating an inviting shopping environment for customers.
- Developed strong client relationships by maintaining consistent follow-up communication and providing outstanding customer service.
- Gave product demonstrations for customers on various products.
- Participated in continuous professional development through attending industry conferences, seminars, and workshops, applying new knowledge to enhance overall service offerings.
- Trained junior beauty advisors on product knowledge, application techniques, and customer service skills, improving overall team performance.
- Acted as a liaison between clients and cosmetic brands, ensuring timely resolution of product-related queries or concerns while maintaining positive relationships with key stakeholders.
- Managed inventory levels efficiently, ensuring optimal stock availability while minimizing shrinkage losses.
- Ordered new products and stocked shelves and display counters.
- Achieved sales targets through effective cross-selling and up-selling of cosmetic products.
- Supported store operations by performing opening/closing procedures accurately and promptly as needed.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Beauty Advisor
SASA Cosmetic
01.2004 - 02.2005
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Followed up with customers to increase satisfaction with purchases and services.
- Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
Administrative Assistant
OCBC Bank
01.2001 - 12.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managing Staff Holiday facility. Renewal of overseas holiday facility and managing balloting processes for staff application.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
Diploma in Professional Make Up - Bridal And Professional Make Up
Cosmoprof
Singapore01.2008
No Degree - Certificate of Office Skills
ITE Bishan
Bishan01.2000
Skills
- HR policies and procedures
- Performance Appraisals
- Employee Relations
- Exit Interviews
- Organizational Development
- Talent Acquisition
- Benefits Administration
- Payroll Administration
- Onboarding and Orientation
- Multitasking
- Team building
- Benefits and compensation management
Swimming, Jogging, Travelling, Listening to Music and Singing
Enjoy outdoor activity/singing and baking activity.
Timeline
Asst. Manager, Human Resource
LG H&H Singapore Pte Ltd
06.2015 - Current
Asst. Sales & Operations Manager
LG H&H Singapore Pte Ltd (formerly Know as TFS)
04.2014 - 05.2015
Asst. Retail Manager
LG H&H Singapore Pte Ltd (formerly Know as TFS)
05.2013 - 03.2014
Senior Beauty Advisor
LG H&H Singapore Pte Ltd (formerly Know as TFS)
03.2005 - 04.2013
Beauty Advisor
SASA Cosmetic
01.2004 - 02.2005
Administrative Assistant
OCBC Bank
01.2001 - 12.2003
Diploma in Professional Make Up - Bridal And Professional Make Up
Cosmoprof
No Degree - Certificate of Office Skills
ITE Bishan
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