Vanessa Lee
Summary
- Highly communicative Application Support Specialist with a background developing new features and enhancements. Talented performer with over 2 years of monitoring the functions of equipment and training end users. Considered a team player with exemplary multitasking skills.
- Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.
- Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
- Reliable IT Technician confirms resolution of assigned tickets by performing comprehensive diagnostics and follow-ups. Communicates well with both technical and non-technical personnel and customers.
Overview
5
5
years of professional experience
Work History
Application Support Analyst
IHIS
02.2022 - Current
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Conducted and supported implementation delivery with client and internal departments.
IT Technician
NCS
11.2016 - 02.2021
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor Of Science - Cybersecurity, Forensic And Criminology
Murdoch University
Singapore09.2022
Diploma - Information Technology
Kaplan Higher Education Institutions
Singapore07.2019
Skills
- Customer Assistance
- Data Connectivity
- Service Quality
- Team Meetings
- Collaborative Team Player
- User Support and Troubleshooting
- Microsoft Windows and Office
- Hardware Integration
- Customer Satisfaction
- Help Desk Support
- Issue and Resolution Tracking
- Resolving Problems and Incidents
- User Experience
- Troubleshooting and Modifications
- Team Support
Timeline
Application Support Analyst
IHIS
02.2022 - Current
IT Technician
NCS
11.2016 - 02.2021
Bachelor Of Science - Cybersecurity, Forensic And Criminology
Murdoch University
Diploma - Information Technology
Kaplan Higher Education Institutions
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