Valeriia Shpakovska

• Providing personalized service and successfully managing various aspects of household operations, finances, private in-cabin events etc.;
• Establishing positive flow of communication with sailors and personnel involved in assisting Mega Rockstars onboard to maximize guest satisfaction;
• De-escalating and resolving sailor issues with punctual, polite and professional service;
• Creating welcoming and comfortable environment for sailors, providing accurate information regarding entertainment activities, restaurants and other venues onboards the ship.

A Canadian floral company operating in Canada, Australia and the United States via its online order system.

• Detailed and accurate provision of product information;
• Increasing company revenue by upselling products/services;
• Handling customer concerns and queries with patience, providing appropriate solutions and alternatives;
• Keeping records of customer interactions, processing customer accounts and file documents.

• Coordinating orderly check-in and check-out procedures for as many as 300 guests per day;
• Handling cash, charge, and account payments to settle guests' bills;
• Cooperating with various departments to help resolve issues arising on daily basis;
• Efficient management of special requests such as parking access, deliveries and day passes for property guests;
• Offering guests information about amenities and local attractions to improve stays.

• Development and implementation of engaging lesson plans to keep learner attention;
• Choosing materials and developing lesson plans to enhance skills for individual students;
• Utilizing innovative teaching strategies to effectively engage students in learning;
• Assessing student performance and providing feedback to facilitate student success;
• Collaborating with adults and children to provide safe and educational experience;
• Collaborating with colleagues to develop and revise curriculum, enhancing learning experience.