Valerie Loh

• New hire training: Develop and conduct engaging training sessions for new employees, focusing on brand standards, customer service protocols and product knowledge to ensure a consistent and exceptional brand experience.
• Cross-Departmental Collaboration: Work closely with HR, operations and marketing teams to align training programs across the globe(franchise, subsidiaries etc) to ensure cohesive communication of brand values and product knowledge.
• Continuous Improvement: Regularly assess training effectiveness through feedback and performance metrics, implementing improvements to enhance training quality and relevance.
• Improved employee performance by designing and implementing effective training programs.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Developed customized training materials for various industries, ensuring relevance to the target audience.
• Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.

• Reinforce grooming guidelines and ensure staffs are well groomed at all times to uphold company image and staff's personal branding.
• Update and maintain inventory by checking and determine inventory level, anticipating needed supplies and placing and expediting orders for supplies.
• Organisation, management and administration of internal communication channels
• Used airtable to create complex automations to store and generate data.
• Executed expenses record filing system to improve document organization and management via airtable and ms excel.
• Calendar Management, multi calendar consolidation, organisation & scheduling.
• Coordinated and scheduled meetings to optimize scheduling of Executive Director.
• Assisted development and implementation of new administrative procedures.
• Administration of meetings such as minutes taking.
• Creating a QR code for attendance record.

• Supporting operational and administrative work flow processes
• Key resource in event execution, both internal and external
• New hirer on-boarding introduction and operation briefing
• Support day to day administrative duties content management on internal e-learning platform
• Manage store orders of non selling stocks, report extraction
• Coordinate selling tools for retail community
• Support daily operations on order processing and follow ups support event execution both internally and externally to ensure smooth operational flow (internal retail engagement event, external client events)
• Coordinate the receiving and distribution of staff benefits for the retail community
• Oversee customer service mailbox to ensure that queries are brought to the right department
• Interact with product forecasting team to assist in annual forecasting
• Work closely with learning and marketing team to assist and give ideas on how to better appeal to the consumers and aid in higher sales number.

• Plan, design, strategize and implement makeup skill demonstration during monthly training
• Assist in training programs through makeup, skincare and fragrance demonstration
• Conduct field coaching to mentor BAs on makeup skills and selling techniques
• Monitor development of BAs and Makeup Specialists and work with trainers and managers to assess development path
• Crafting ideal makeup techniques and strategies for brand's social media and training videos
• Conduct On-the-Job Training for new BAs

Trainings and Workshops:

• Facilitate trainings to internal stakeholders and specialist
• Facilitate workshops to VIP clients locally and overseas
• Facilitate makeup shows on new campaign & launches to internal stakeholder and VIP clients
• Facilitation includes preparing of training/ workshop materials, planning or training/workshop agenda & flow, setting up of training/workshop
• In charge of on the job induction training for new BAs
• Main artist for Chanel's virtual makeup show with guest influencer Andrea Chong
• Main artist for Chanel's virtual makeup show for clients on private brand platform

Sales:

• Ensure overall achievement of sales target for entire boutique

Recruitment:

• Establish recruitment standards of BAs to ensure proper calibre is recruited to fit brand image and standard
• Ensure new BAs are mentored and monitored to properly develop their skills and performance

Training:

• Assist in Training programs through 3 axis; makeup, skincare and fragrance demonstrations
• Conduct field coaching to mentor Bas and develop their makeup and service skills
• Monitor development of BAs and work with Makeup Artists and Trainers on development plan for individual BAs
• Engage and inspire junior BAs on career path

Workshops and Makeup Shows:

• Travelling overseas to conduct makeovers and makeup shows for clients

Sales:

• Ensure excellent client service values
• Hit given targets and KPI
• Provide service recovery solutions
• Building and maintaining effective relationship with peers and upper management
• Multi-tasking and working under pressure

Highlight:

• Selected as Makeup Specialist for Chanel's highly raved pop up event; Chanel Coco Cafe

• Support brand's objective and achieve monthly sales targets
• Provide excellent client service through consultations
• Demonstrate use of products and provide beauty tips to clients
• Maintain healthy inventory level
• Ensure counter is neat and tidy at all times
• Comply to all operations and training protocols by company

Highlight:

• 100% Sales achievement for 3 consecutive years
• Selected for company's incentive trip 3 consecutive years
• Highest recruitment of new client data