Valerie Huang
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
25
25
years of professional experience
Work History
Key Account Manager
Estée Lauder Companies Pte Ltd
11.1999 - Current
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Built diverse and consistent sales portfolio.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Supported sales and reporting for large and medium-sized accounts.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
- Analyzed key competitors to respond to competitive threats.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built and maintained strong client relationships to drive business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Diploma - Business Administration
PSB
Singapore11.2015
Diploma - Makeup Professional
School of Makeup
Singapore11.2008
GCE O Level -
Jurongville Secondary School
Singapore11.1998
PSLE -
Yuqun Primary School
Singapore11.1993
Skills
- Service Optimization
- Social Media Marketing
- Lead Generation
- New Business Opportunities
Timeline
Key Account Manager
Estée Lauder Companies Pte Ltd
11.1999 - Current
Diploma - Business Administration
PSB
Diploma - Makeup Professional
School of Makeup
GCE O Level -
Jurongville Secondary School
PSLE -
Yuqun Primary School
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