VALERIE HO
Summary
Creative individual with a strong desire to actively expand knowledge and skills. Known for a proactive approach to learning and have a strong passion to dedicating exceptional customer service experience. Enjoys watching movies and thrifting in her free time.
Overview
3
3
years of professional experience
Work History
Core Teacher
Playfacto
09.2023 - 09.2024
- Conflict resolution: Mediated student conflicts and responded to student crises with empathy and clear communication.
- Student Engagement: Ability to simultaneously manage classroom dynamics and diverse behavioral issues, effectively ensuring smooth daily operations.
- Program Planning & Coordination: Designed and coordinated school holiday programs and lesson plans tailored to fun holistic education.
- Relationship Building: Established trust and rapport with students and actively engaged with them by addressing their needs and concerns through active communication.
Sales Travel Advisor/MICE
Dynasty Travel
11.2022 - 09.2023
- Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, ensuring client loyalty through effective social media engagement.
- Utilised an internal booking system and handled back-end web development (WordPress) to design and showcase custom travel itineraries.
- Led onboarding sessions for new hires, providing comprehensive product knowledge training to ensure a deep understanding of services.
Waitress
Publico
02.2022 - 10.2022
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Business Management With Communications -
University of Birmingham
Singapore07-2026
Certificate of Education 'Ordinary' Level - A2 Combined (Chemistry/Biology), B3 English, B3 Math
Compassvale Secondary
01.2019
Skills
- Creativity in problem solving
- Organisational skills
- Multitasking
- POS Machine operation
- Advanced skills in Microsoft Applications eg: Excel, Powerpoint, PowerBI
- Intermediate skills in Canva, Capcut
Timeline
Core Teacher
Playfacto
09.2023 - 09.2024
Sales Travel Advisor/MICE
Dynasty Travel
11.2022 - 09.2023
Waitress
Publico
02.2022 - 10.2022
Certificate of Education 'Ordinary' Level - A2 Combined (Chemistry/Biology), B3 English, B3 Math
Compassvale Secondary
Business Management With Communications -
University of Birmingham
Similar Profiles
Nicole ChanNicole Chan
Student Care Teacher at PlayfactoStudent Care Teacher at Playfacto
BARATHI PANNESELVAMBARATHI PANNESELVAM
Senior Teacher at PlayFactoSenior Teacher at PlayFacto
NAOMI ANSYIRAHNAOMI ANSYIRAH
Relief Teacher at PlayFactoRelief Teacher at PlayFacto
Marissa BrooksMarissa Brooks
Core Teacher at Mixed Greens PreschoolCore Teacher at Mixed Greens Preschool
Kristen JanowiakKristen Janowiak
6th Grade ELA and Core+ Teacher at Thomas Jefferson Middle School6th Grade ELA and Core+ Teacher at Thomas Jefferson Middle School