Valerie Foo

• Provide end-to-end oversight of outsourced multi-country payroll operations, ensuring accurate, timely, and compliant payroll delivery by payroll operations partners (TMF).
• Own payroll governance, controls, and quality assurance, including review of payroll outputs, exception reports, and compliance checks.
• Act as the primary escalation point for payroll issues, leading investigation, coordination, and resolution of complex or high-risk payroll matters.
• Ensure effective collaboration between payroll operations partners and internal stakeholders, including HR, Finance, and Workday teams.
• Monitor payroll performance against agreed SLAs and KPIs, driving accountability and continuous improvement.

• Oversee payroll-related employee data within Workday, ensuring data accuracy, integrity, and readiness for payroll processing.
• Govern system interfaces between Workday and payroll providers, ensuring issues are identified and resolved promptly.
• Support system changes, testing, and enhancements from a payroll governance perspective.

• Ensure payroll operations comply with local labour laws, tax regulations, and internal company policies across all supported countries.
• Maintain oversight of statutory filings and regulatory reporting completed by payroll partners.
• Monitor regulatory changes and assess payroll impact, ensuring timely implementation by payroll providers.
• Lead internal payroll audits and support external audits, acting as the payroll subject-matter expert.

• Act as Payroll Lead and Project Manager for payroll transitions to outsourced providers.
• Lead payroll governance for payroll implementations, including planning, readiness reviews, risk assessment, and go-live approval.
• Liaise with Workday, TMF, Finance, and HR to ensure successful and timely payroll go-lives.
• Successfully delivered payroll implementations for 5 countries within one year.
• Currently oversee payroll governance for 10 countries, with one additional country in scope.

• Drive standardization, best practices, and improved ways of working across payroll operations.
• Partner with HR Services and Finance to enhance payroll controls, efficiency, and employee experience.
• Contribute to HR and payroll transformation initiatives.

- Work closely with HRBP on payroll advice

- Responsible for thorough review and analysis, accurate and timely processing of monthly payroll in accordance with company policies and local regulatory standards, including liaising with payroll vendors where applicable

- Responsible for verification and validation of all output from outsourced provider and resolution of any discrepancies

- Responsible for accurate and timely filing and payment of statutory payroll withholding taxes to relevant government authorities.

- Responsible for monthly and annual employee income tax filings

- Lead on the bi-weekly meeting with vendor

- Responsible to queries on payroll related issues both internally (employee and Finance) and externally (regulatory bodies)

- Responsible for a several countries in APAC including Hong Kong, Korea, Japan, Singapore, Indonesia, and China

- Responsible in APAC/ Global payroll project (Workday Payslip/ Intranet Page/ transition to new payroll vendor. Implement new payroll entity)

- Responsible in preparation and writing of SOPs related to payroll, ensuring SOX compliance and align across region

- Consistently review existing work practices and recommending areas for improvements including workflows, 3rd party payroll vendor competencies, analysis & planning, regulatory compliance etc.

- Keep up to date with payroll knowledge, practices, and compliance matters

- Responsible for both internal and external audits for payroll related accounts.

• Provide necessary information to the outsourced payroll vendor, including details on new hires, terminations, bonuses, and other payroll adjustments.

• Act as the liaison between the HR Business Partner (HRBP) and the outsourced vendor, addressing payroll discrepancies, providing guidance, and implementing necessary amendments.

• Collaborate closely with the outsourced vendor to manage day-to-day payroll activities and reporting, ensuring accurate and timely payroll processing.

• Responsible for verifications and validation of all output from outsourced provider and resolution of any discrepancies

• Responsible to queries on payroll related issues from internal stakeholders and external regulatory bodies.

• Responsible for several APAC countries, including Hong Kong, Korea, Japan, Philippines, Taiwan, China, and Thailand.

• Continuously review existing work practices, recommending improvements in workflows, third-party payroll vendor competencies, analysis and planning, and regulatory compliance.

• Keep up to date with payroll knowledge, practices, and compliance matters

• Responsible both internal and external payroll audits

• Process on monthly and yearly tax filing

• Responsible for full cycle of local and regional payroll processing such as undertaking payroll calculation, performing payroll reconciliation, preparing payroll accounting, general ledger and reports, etc. in accordance with clients ‘requirements.

• Directly communicate with the clients on payroll related matters.

• Monitors timely and accurate payroll process based on client requirement.

• Monitors the work efficiency and effectiveness of Payroll Assistant during data entry, payroll processing and reports generated.

• Verifies and counter checks payroll, bank and statutory reports prepared by the Payroll Assistant based on the client’s requirements.

• Generates bank file for uploading, and either send the bank file to client or to Treasury team (if we are processing payment on behalf of client).

• Initiates Year-end Tax Filing.

• Ensuring that the Pay Steps and checklist for each client is updated monthly.

• Prepares client's payroll calendar yearly.

• Ensures that client's folders and all payroll information are well-maintained in adherence to the SOP.

• Coordinates with the Team Leader on duties and responsibilities which may be assigned from time to time.

• Help resolve the payroll problems within the Payroll Delivery Team.

• Perform ad-hoc duties within the job scopes as required by the client, if needed.

• Provides assistance to Assistant Payroll Delivery Manager and Payroll Delivery Manager, including any ad-hoc duties required.

• Ensure statutory forms (e.g. IR56E, IR56F, IR56G and etc) are accurate for clients’ filing.

• Submit e-filing for NS Claim, Childcare Leave, Maternity Leave Claim and etc.

• Lead a team of three to six processors under my guidance.

• Manage payroll for multiple countries, including Singapore, Malaysia, Japan, Korea, Hong Kong, Taiwan, and the Philippines.

• Handle major clients such as The Royal Bank of Scotland, Adidas Singapore, L’Oréal Hong Kong, MacQuarrie Malaysia

a) Recruitment

· Process staff requisition requests.

· Put up job advertisements.

· Shortlist candidates for interviews.

· Make interview arrangement.

· Offer employment to potential candidates.

· Prepare employment contract for acceptance.

· Apply work pass.

· Conduct employee orientation.

· Perform new hire data entry in EPE CORE MODULE

b) Staff Medical / Insurance Management

· Insurance Management – Hospitalization & Surgical, Personal Accident, Outpatient, Work Injury Compensation (including MOM i-Report)

· Medical Claims Management

· Work Pass Medical Check Up

c) Foreign Staff Management

· Foreign Worker Quota Management

· Work Pass Application / Renewal / Cancellation

· Work with recruitment agent on the recruitment of PRC workers.

· Employment Contract for PRC workers

· Worker Repatriation (including air-ticket arrangement)

· Foreign Worker’s Levy Report

d) Other General Administration

· Personal File Management

· Generate HR Letters

e) Payroll Administration (EasyPay)

· Process monthly payroll including but not limiting to CPF submission; tax clearance for foreign workers (IR21); reservist claim; maternity claim; childcare claim; IR8A & IR8S, etc.

· Handle Time Management System

· Handle all employment cessations.

· Attend to and handle payroll-related enquiries.

· Generate monthly payroll reports.

a) Recruitment

· Liaison with advertising agency on advertisement of recruitment

· Manage the recruitment process, advertising, screening, and arranging of interviews.

· Arrange for pre-employment and yearly medical check-up.

· All matters regarding foreigner passes, renewal & termination.

· Ensure that HR practices and policies comply with the legislation.

· Conduct employee orientation.

· Probation tracking and confirmation communication with Department Heads

b) HR Administration

· Prepare appointment, confirmation, increment, promotion, transfer, and other letters.

· Handle all clearance for resignation and termination.

· Maintain & update for all employee’s personal records and files.

· Leave administration.

· Updating of organization charts

· Update and maintain employees’ attendance records.

· Keep track of all Medical Leaves of all employees

· Keep, update & maintain of staff training record.

· Apply for SDF grant.

c) Payroll Processing

· Manage timely and accurate computation and processing of monthly payroll.

· To ensure efficient salary administration and perform the CPF submission.

· Process overtime hours records & report.

· Prepare monthly payroll reports and other related HR reports.

· Handle employees’ queries on all payroll related matters promptly.

· Update / delete employee’s data in the time management system.

o Monitor unpaid leave application for payroll deduction purpose.

o Ensure timely and accurate update of payroll relevant allowance and deduction.

o Online submission of grant from Government e.g. childcare leave, maternity leave and NSP

o Attend to Auditor on yearly payroll review.

d) Compensation and Benefits

o Handle all insurance renewal, claim and queries on insurance matters.

o Develop and manage annual performance appraisal program.

o Compensation management – salary review/ salary structure

o Responsible for Medical Card issuance & termination for employees

o Ensure medical claims are in accordance with the company policy and guidelines.

e) Others

· Assist department heads concerning disciplinary problems and interpretation and enforcement of HR rules and procedures.

· Review and recommend updates and/or modifications in HR policies and manuals.

Any other duties as per assigned by manager