Valencia Kwang
Summary
Dedicated Work Study Student accustomed to performing effectively in both collaborative and autonomous capacities. Strong knowledge of customer service and client engagement . Seeking opportunity for growth. Friendly and outgoing individual
Overview
4
4
years of professional experience
Work History
Specialist Nurse
Twin City Endodontics
04.2021 - 12.2023
- Provided skilled chairside assistance to dentists during dental procedures, ensuring patient comfort and efficient workflow
- Monitored and maintained dental supplies, promptly restocking as needed to ensure the availability of essential materials for dental procedures
- Proficiently managed the appointment book, ensuring optimal scheduling to accommodate both dentist and patient preferences
- Managed a high volume of incoming calls, addressing inquiries, scheduling appointments, and effectively communicating with patients to provide essential information.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
Beauty Sales Consultant
Ames, London Weight Management
07.2020 - 03.2021
- Closed sales by demonstrating products and advising customers on ideal techniques
- Pursued client interactions and sales by immediately engaging with interested customers
- Increased sales by working closely with sales and counter management to identify and pursue business development opportunities
- Developed loyal and ever-growing customer base through consistent delivery of top-notch service and beauty advice
- Recommended merchandise to suit customer budget and preferences
- Managed efficient cash register operations.
Beauty Therapist Intern
True Harmony
09.2019 - 12.2019
- Kept full schedule of appointments by earning repeat business and marketing services to capture new customers
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Handling customer's requests and demands
- Followed up with customers to increase satisfaction with purchases and services.
- Answered phone calls and emails to schedule client appointments.
Education
Business Administration and Management, General (Diploma) -
PSB Academy
04.2023
Certificate in Business Management
PSB Academy
10.2022
NITEC in Beauty & Wellness
Institute of Technical Education
06.2020
Skills
- Proficient in Microsoft Word, Powerpoint and Excel
- Professional proficiency in English
- Handling of POS system
- Client Engagement
- Scheduling
- Customer Service skills
- Decision Making
- Problem Solving
- Inventory
- Stress Management
Timeline
Specialist Nurse
Twin City Endodontics
04.2021 - 12.2023
Beauty Sales Consultant
Ames, London Weight Management
07.2020 - 03.2021
Beauty Therapist Intern
True Harmony
09.2019 - 12.2019
Business Administration and Management, General (Diploma) -
PSB Academy
Certificate in Business Management
PSB Academy
NITEC in Beauty & Wellness
Institute of Technical Education
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