Valavan Pakaree
Skudai
Summary
Dynamic Sales Support Executive with a proven track record at Orchard Hotel Singapore, excelling in TA sales strategies and customer service excellence. Achieved consistent sales growth through market research and negotiation techniques, fostering strong client relationships. Expert in tailoring travel solutions to meet diverse client needs, ensuring high satisfaction and repeat business.
Overview
25
25
years of professional experience
Work History
Sales Support Executive
Orchard Hotel Singapore
Singapore
04.2023 - Current
- Proven track record of driving high-volume sales within the travel and tourism sector.
- Specialized expertise in the Indian outbound travel market, including group and FIT bookings.
- Built and maintained strong B2B and B2C client relationships across India.
- Developed strategic partnerships with Indian tour operators, travel agencies, and corporate clients.
- Consistently exceeded monthly and annual sales targets through targeted promotions and market-specific campaigns.
- Conducted market analysis and competitor benchmarking to tailor travel packages to Indian traveler preferences.
- Led participation in major Indian travel trade shows (e.g., SATTE, OTM) to boost brand visibility.
- Negotiated competitive rates with suppliers to increase margin and value proposition for Indian clientele.
- Designed culturally relevant travel products and itineraries aligned with Indian market demands.
- Fluent in communicating value to Indian clients with deep understanding of regional business practices and travel expectations.
Guest Experience Manager/ Duty Manager
Thistle Hotel JB
Johor Bahru
06.2022 - 04.2023
- Delivered exceptional customer service by resolving guest issues promptly and professionally.
- Supervised front-of-house operations to ensure smooth daily functioning and guest satisfaction.
- Acted as the main point of contact for escalations, handling complaints with empathy and efficiency.
- Trained and coached staff on service standards, communication skills, and problem-solving.
- Ensured seamless check-in/check-out processes with minimal wait times and high guest satisfaction.
- Monitored and maintained service quality across all departments during assigned shifts.
- Conducted daily briefings to align team on service goals, VIP guests, and operational priorities.
- Collaborated with housekeeping, maintenance, and F&B teams to meet guest needs promptly.
- Recognized for consistently achieving high guest satisfaction scores and positive feedback.
- Maintained a calm and professional demeanor during high-pressure situations or peak hours.
Managing Director – Chauffeur Services
PickMe UK
01.2016 - 11.2021
- Founded and successfully operated a premium chauffeur service catering to corporate and VIP clients.
- Oversaw all aspects of business operations, including fleet management, staffing, finance, and marketing.
- Built and maintained long-term partnerships with hotels, travel agencies, embassies, and corporate clients.
- Recruited, trained, and managed a professional team of chauffeurs with a focus on safety and service excellence.
- Implemented customer service standards that ensured consistently high client satisfaction and repeat business.
- Managed scheduling, route planning, and dispatch systems to optimize efficiency and on-time performance.
- Negotiated supplier contracts and maintained vehicle fleet to ensure reliability and premium quality.
- Developed and executed sales strategies to grow client base and expand service offerings.
- Handled budgeting, pricing strategy, and financial forecasting to maintain profitability.
- Ensured full compliance with local transport regulations and licensing requirements.
Airport Concierge/Customer Service Executive
Gatwick Airport London
London
11.2011 - 01.2016
- Offering assistance to customers within the airport.
- Offering advice and advising on the right products for the customer.
- Answering and dealing with any questions or queries from customers.
- Being aware of current promotions or offers in London.
- Product display building and having knowledge on the products being sold.
- Hitting sales targets individually and as part of a sales team.
- Industry: Travel / Tourism
- Specialization: Sales - Retail/General
- Role: Sales Executive
- Position Level: Senior Executive
- Monthly Salary: GBP 1,200
Hotel Resevation/ Sales Consultant
British hotel reservation centre (Gatwick Airport)
01.2005 - 11.2011
- Managed the complete sales process from lead generation to closing, including presentations, proposals, and contract negotiations.
- Delivered exceptional customer service by assisting clients with travel planning, bookings, and post-sale support.
- Developed tailored travel solutions to meet individual client needs, ensuring satisfaction and repeat business.
- Built and maintained strong relationships with clients, partners, and suppliers across the travel and hospitality sector.
- Collaborated with hotels, airlines, and tour operators to secure competitive rates and exclusive deals.
- Facilitated the use of strategic partner resources to enhance the sales process and improve client offerings.
- Conducted destination presentations and itinerary planning for both leisure and corporate travel.
- Resolved booking issues, last-minute changes, and special requests with efficiency and professionalism.
- Maintained detailed records of client preferences, travel history, and feedback to enhance service delivery.
- Consistently achieved or exceeded sales targets and contributed to overall team revenue growth.
Receptionist Cum Admin Assistant
Russhill Hotel (Britannia Group Hotels)
11.2004 - 01.2011
- Handled guest check-ins and check-outs with professionalism and efficiency.
- Managed room reservations, cancellations, and modifications via phone, email, and in-person inquiries.
- Provided guests with detailed information about room types, hotel amenities, and local attractions.
- Assisted with directions, parking information, transportation options, and restaurant recommendations.
- Addressed and resolved guest complaints in a calm and courteous manner.
- Issued discounts, informed guests of ongoing specials, and processed credit card transactions securely.
- Made outbound calls to guests regarding service requests and reservation confirmations.
- Maintained accurate records of bookings, guest preferences, and administrative logs.
- Coordinated with housekeeping and maintenance departments to ensure room readiness and guest satisfaction.
- Performed general administrative duties such as filing, answering emails, and managing front desk supplies.
Operation Executive
Pama Services
02.2001 - 12.2003
- Provided direct sales and marketing support to the field and distribution sales teams in promoting security services.
- Managed, generated, and qualified sales leads for security personnel deployment and technology-based solutions (e.g., CCTV, access control).
- Maintained and updated customer and prospect databases to support ongoing sales and operational activities.
- Coordinated with sales, HR, and operations teams to ensure timely deployment of security officers and equipment.
- Assisted in preparing service proposals, quotations, and client contracts for security solutions.
- Scheduled site assessments and meetings between clients and operations managers.
- Monitored service performance, responded to client feedback, and ensured compliance with service level agreements (SLAs).
- Supported the maintenance and repair scheduling for security systems (e.g., alarms, surveillance).
- Prepared daily and weekly operational reports for internal review and client reporting.
- Ensured effective communication between clients and internal departments for smooth service delivery.
IT Engineering Assistant
Senai Seagate
03.2000 - 07.2000
- Provided first-level technical support for staff computer hardware and software issues.
- Diagnosed and resolved system malfunctions, network connectivity problems, and peripheral device errors.
- Installed, configured, and maintained desktop computers, printers, routers, and other IT equipment.
- Assisted in the setup of new user accounts, email configurations, and security access rights.
- Performed routine maintenance and hardware upgrades to ensure system performance and reliability.
- Maintained inventory of IT assets, hardware components, and spare parts.
- Logged and tracked all technical support issues using helpdesk/ticketing systems.
- Coordinated with vendors and external technicians for warranty claims and advanced repairs.
- Provided user training on basic troubleshooting and proper computer usage practices.
- Supported the IT supervisor in planning and executing IT-related projects and upgrades.
Education
Post Graduate Diploma - Computer Science/Information Technology
British Intitute Of Technology E-commerce
United Kingdom01.2009
Diploma - Engineering (Computer/Telecommunication)
MIDAS Group of Colleges
Malaysia01.2000
Skills
- Customer service excellence
- Market research
- Negotiation techniques
- B2B sales strategies
- Sales reporting
- Sales processes
- Direct sales
- B to B sales
- Sales analysis
Additional Info
- Preferred Work Location: Anywhere in Singapore
- STRENGTHS:
- Time management skills
- Dependable
- Energetic
- Personal Strengths
- Enthusiasm.
- Trustworthiness.
- Creativity.
- Discipline.
- Patience.
- Respectfulness.
- Determination.
- Dedication.
- English, Malay and Tamil.
About Me
- Gender: Male
- Age: 45 years
- Telephone Number: (+65) 8591 7455
- Address: 47 Lorong 6, #06-03, Geylang Torreville, Singapore 3992022
- Nationality: Malaysia
REFERENCES
Effandy Kumess
Director of Business Development
📞 +65 9738 2524
Mico Conjares
Director of Sales (Corporate)
📞 +65 8606 4490
Timeline
Sales Support Executive
Orchard Hotel Singapore
04.2023 - Current
Guest Experience Manager/ Duty Manager
Thistle Hotel JB
06.2022 - 04.2023
Managing Director – Chauffeur Services
PickMe UK
01.2016 - 11.2021
Airport Concierge/Customer Service Executive
Gatwick Airport London
11.2011 - 01.2016
Hotel Resevation/ Sales Consultant
British hotel reservation centre (Gatwick Airport)
01.2005 - 11.2011
Receptionist Cum Admin Assistant
Russhill Hotel (Britannia Group Hotels)
11.2004 - 01.2011
Operation Executive
Pama Services
02.2001 - 12.2003
IT Engineering Assistant
Senai Seagate
03.2000 - 07.2000
Post Graduate Diploma - Computer Science/Information Technology
British Intitute Of Technology E-commerce
Diploma - Engineering (Computer/Telecommunication)
MIDAS Group of Colleges
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