Valaiporn Akatsopha

• Logging-in the ticket/task and review the client ‘s requested according to company’s policy/ KB.
• Review inbound product-related brand requests for policy and quality compliance.
• Work with cross-functional partners with internal teams globally, e.g. public government, Escalation Desk/ Service desk etc., to establish best practices and procedures to ensure consistency and sharing of learning between teams.
• Work directly with other teams as required to assist them with client requests.
• Provide Excellence and maintain high-quality operational support to external customers to ensure client product is a top platform for their business.
• Maintain high levels of efficiency when working on inbound requests.
• Partner with local teams to identify user problems at a scale and provide insights to improve efficiency and user experience.
• Identify trends and develop solutions to optimise team workflows and scale operations.

• Review and analyze suspicious spending via a debit card /credit card that may lead to fraudulent activities.
• Review FB user accounts, including their advertising content on social media platforms.
• Review Advertising data provided by advertisers and validated it matches the corresponding internal CRM object (e.g., the contact for the advertiser’s
• Review and approve or deny connections within a review tool based on client Policy & Compliance
• company)
• Review subjective content (e.g., Ads run by the advertiser or the account billing address) and tag it to existing Client Relationship Management listings.
• Read, understand and make decisions based on policy documents.
• Correspond with internal salespeople regarding any appeals filed.
• Review non-objectionable content, create tasks, follow-up on open tickets.
• Provide feedback on trends identified in reviews.
• General data entry-related tasks.
• Provide suggestions to improve the process and workflow.
• Review and act on content with high quality and accuracy.
• Contact prospective clients (by email or telephone) in business in Thai and English language.
• Document information in an accurate and concise weekly report to be submitted to clients.
• Act as a representative of the clients, managing their expectations and enhancing their overall customer satisfaction level.

Execute and manage order processing transactions from order entry to customer delivery commitment.

• Responds effectively and efficiently to customers' inquiries, ranging from orders, product availability, pricing, shipment arrangement, billing, and other forms of documentation (e.g. proof of delivery, etc.…).

• Handle customer order enquiries and engage with relevant stakeholders to resolve the issue

• Account & backlog management proactively communicate changes/delays and suggest alternative options whenever possible to mitigate escalation due to shipping delays.

• Prompt coordination with the logistics team for pick up & delivery.

• Liaise with manufacturing facilities & 3rd party vendors in the USA, Europe, and APAC.

• Work with Finance on AR and AP issues & follow up when needed.

• Participate in order management process improvement when needed.

• Reports preparation on regular basis.

• Handle enquiries and complaints about product quality etc. And coordinate with a technician for the best solution.
• Provide information about products and services.
• Planning and visiting overseas customers.
• Act as translator and interpreter when necessary.
• Responsible pre-sale and post-sales service to customers regarding of their products (forklift spare parts)
• Handle returns or complaints regarding issued products.
• Take orders, calculate charges, and process billing or payments.
• Coordinate with logistic team and third party such as DHL, FedEx, TNT regarding of customer parcel.
• Transactions are all documented appropriately in the designed CRM system and Citrix System (the software that used in Organization)
• Review or make changes to customer accounts.
• Record details of customer contacts and actions taken.
• Get the sale” using various sales methods (cold calling, presentations etc.)
• Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness.
• Evaluate customers’ needs and build productive long-lasting relationships.
• Meet personal and team sales targets.
• Research accounts and generate or follow through sales leads.
• Attending meetings, sales events and training to keep abreast of the latest developments.
• Report and provide feedback to management using financial statistical data.
• Maintain and expand the client database within your assigned territory.

• Welcoming patients and visitors, answering the telephone and answering any inquiries.
• Scheduling appointments and keep those appointments on time.
• Assisting patients with completing necessary forms and documentation.
• Processing billing and payments,
• dispense medications according from the doctor advice
• Maintain filling system, coordinate appointments and other admin duties

• Responding the enquiries from customers, interact in both Thai and English by providing customer support for calls/emails/chats received.
• Handle enquiries/complaints from Southeast Asia Customers related to their logistics shipment or their products.
• Respond to called-in inquiries from clients regarding their products and related services.
• Upsell and advise customers regarding the products.
• Solution through stock knowledge or by conducting research utilizing internal and external knowledge bases.
• Transactions are all documented appropriately in the designed CRM system.
• Delivered an excellent level of customer service.
• Established and oversaw performance targets for call center associates.