Summary
Overview
Work History
Education
Skills
Software
Interests
Languages
Websites
Timeline
Hi, I’m

Val Lim

Full-time Student
Val Lim

Summary

Dynamic and adaptable Barista with proven expertise in espresso machine operation and a flair for creating customized beverages that enhance customer satisfaction. Excelled at Starbucks by fostering a welcoming atmosphere and efficiently managing high-volume periods, leading to increased sales and customer loyalty. Skilled in conflict mediation and fluent in both Chinese and English, I bring a positive attitude and a commitment to cleanliness and excellence.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

1
year of professional experience
4
Languages

Work History

Starbucks, Barista

Barista
03.2023 - 03.2024

Job overview

  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Used POS system to accurately enter orders and process payments.
  • Promoted additional items with beverages, increasing store sales.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

The Alley

Bubble Tea Barista
11.2022 - 03.2023

Job overview

  • Used POS system to accurately enter orders and process payments.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Promoted additional items with beverages, increasing store sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Learned and adapted quickly to new technology and software applications.

Education

LASALLE College of The ARTS
Singapore

Associate of Arts from Audio Production
04.2001

University Overview

  • Class Representative of Audio Production

Whitley Secondary School
Singapore

GED
04.2001

University Overview

  • Symphonic Band, 2019 to 2022
  • Drum Major of Symphonic Band, 2021 to 2022
  • Shotputter for Annual House Games, 2021 to 2021

Ai Tong Primary School
Singapore

PSLE from PSLE
04.2001

University Overview

  • Chinese Dance, 2013 to 2014
  • Member of Art Club, 2014 to 2015
  • Swimming, 2015 to 2017
  • Volleyball, 2016 to 2018

Skills

Espresso machine operation

Software

Google Sheets

Google Docs

Excel Sheets

Powerpoint

Google Slides

Interests

Learning languages

Watching movies/dramas

Music Production

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Intermediate (B1)
Korean
Elementary (A2)

Websites

Timeline

Barista
Starbucks, Barista
03.2023 - 03.2024
Bubble Tea Barista
The Alley
11.2022 - 03.2023
LASALLE College of The ARTS
Associate of Arts from Audio Production
04.2001
Whitley Secondary School
GED
04.2001
Ai Tong Primary School
PSLE from PSLE
04.2001

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Val LimFull-time Student