Summary
Overview
Work History
Education
Skills
Accomplishments
Currentreference
Languages
Timeline
Generic

VAJENTHI SURINA P.S.A VADIVELU

JOHOR

Summary

With over a decade of experience in the hospitality industry since 2010, I am currently serving as an Executive Secretary at The Westin Desaru Coast Resort, Malaysia. In my role, I assist the General Manager and provide comprehensive administrative support to the leadership team. I am recognized for my organizational skills, attention to detail, and ability to manage schedules, coordinate meetings, and prepare reports. My excellent communication and multitasking skills further enhance my contributions to the team.

Overview

14
14
years of professional experience

Work History

Executive Secretary to General Manager

The Westin Desaru Coast Resort
03.2022 - Current
  • Company Overview: Marriott International
  • Maintain the executive’s agenda and assist in planning appointments, etc
  • Handle confidential documents
  • Handle and prioritise all outgoing or incoming correspondences promptly
  • Prepare financial statements and assist in bookkeeping
  • Prepare presentations or reports as assigned
  • Minutes taker for all meetings the GM involved
  • Marriott International

Executive Secretary and Sales Administration

Hyatt House Kuala Lumpur, Mont’Kiara
07.2018 - 01.2022
  • Company Overview: (Pre-Opening)
  • Coordinate and arrange activities accorded to General Manager
  • Maintain strictest confidentially at all times on all matters
  • Maintain a list of follow-ups for different divisions and departments logically
  • Seek updates and closure for follow-up as per assigned dates
  • Prepares the relevant materials for all meetings attended by GM
  • Maintain office organization and maintenance whilst ensuring that all contracts and financial documents are safeguarded
  • Prepares reports, letters, memorandums, and outgoing mail as assigned by the General Manager whilst ensuring the strictest levels of confidentiality at all times
  • Types take dictation and minutes, draft letters, files and traces and compose correspondence
  • Support on TripAdvisor, Medallia and Booking.com online platform reply
  • (Pre-Opening)

Wedding & Conference Service Executive

Four Seasons Resort Langkawi
09.2015 - 06.2018
  • Company Overview: Malaysia
  • Maintain complete knowledge of and comply with all departmental policies/service procedures and standards
  • Handle the issuing and mailing of contracts
  • Copies such contracts to the Reservations Department
  • Maintain upkeep and improved wholesalers, group, wedding and incentive organizers files
  • Prospecting on Key Group Account to source incremental/ repeat business
  • Ability to effectively handle multiple groups (Conference/Wedding) to ensure successful completion of all duties and client responsibilities
  • Assist DOSM with group bookings and coordinate such movements with the client and the internal operations departments
  • Liaise constantly with group (conference and wedding) and incentive organizers to ensure that all needs of their group are met as contracted
  • Conduct facility tours with clients or potential clients to showcase the venue and event space (Site Inspection)
  • Ability to prepare and generate Group Resumes and Group meeting requirements and organize them into chronological order
  • Retrieve and organize Banquet Event Orders (B.E.O’s) according to corporate standards
  • Coordinate pre-cons meetings with respective departments
  • Maintains an efficient, organized and speedy administration and an orderly office
  • Ensure rapid follow-up for internal and external customers
  • Perform basic cashier activities as and when required
  • Malaysia

Guest Relations Officer (GRO)

Four Seasons Resort Langkawi
02.2012 - 09.2015
  • Company Overview: Malaysia
  • Responsible for the handling of the front desk in all aspects
  • Welcome guests during check-in and give a fond farewell to guests while check-out
  • (Complete or oversee)
  • Respond to guest’s requests for service and assistance as needed (Handling guest’s complaints and concerns in an efficient and timely manner.)
  • Coordinating and multitasking job duties in busy environments
  • (Plan, schedule and coordinate activities for guests)
  • Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guests
  • Allocate rooms to all arriving guests
  • Assist on reservations team during overnight duties
  • Handling money skills and guests' cash flow transactions
  • Malaysia

Guest Relations Officer (GRO) – Cross Training

Four Seasons Resort Landaa Giraavaru
06.2014 - 09.2014
  • Company Overview: Maldives
  • Cross-training for 3 months to learn and experience Maldives culture
  • Exchange points of view with the Maldives and Langkawi team
  • Maldives

Guest Service Assistant (Food & Beverage) Hostess

The Danna Langkawi
05.2010 - 11.2011
  • Company Overview: Pre-Opening Team
  • Pre-Opening Team for The Danna Langkawi- Food & Beverage Team
  • Present a positive first impression of the establishment’s friendliness, excellent service and high standards
  • Making guests feel welcome and ensuring a pleasant and excellent experience in the restaurant
  • Observant to guests' needs throughout the dining experience to ensure they receive high-quality standards
  • To create a menu design for Planters restaurant
  • Pre-Opening Team

Education

Certificate - Hospitality & Tourism

Malaysia Association of Hotel Training Education Centre (MAHTEC)

Higher School Certificate (HSC) - Business/Arts

SMK Sultanah Asma
01.2006

Skills

  • Microsoft Office
  • Opera System (PMS)-version 50
  • Micros / Food & Beverage (Moderate)
  • Delphi System – Newmarket Web Access
  • Meeting Broker – Newmarket Web Access
  • Envision System – Hyatt Event Management System
  • Verbal and written communications
  • Time management
  • Attention to detail
  • Organization skills
  • Meeting Coordination
  • Report Preparation
  • Calendar Management
  • Document Preparation
  • Scheduling
  • Travel Coordination
  • Minute Taking
  • Office Administration
  • Travel Planning
  • Event Coordination
  • Honest and Dependable

Accomplishments

  • Be a part of an opening team/ The Danna Langkawi
  • Nominated Employee of The Month (07/01/13) – Four Seasons Resort Langkawi
  • Winner of Employee of The Month (05/01/17) – Four Seasons Resort Langkawi
  • Completed STEPS Training – Four Seasons Resort Langkawi
  • Received numerous good comments from previous event organizers and wedding couples
  • Employee of the year- Hyatt House Kuala Lumpur, Mont’Kiara
  • Nominated Employee of The Month (04/01/23, 09/01/23, 02/01/24) – The Westin Desaru Coast Resort
  • 2024 TakeCare Chairman- The Westin Desaru Coast Resort

Currentreference

Mr. Grant Young, General Manager, The Westin Desaru Coast Resort, Malaysia, grant.young@westin.com

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)

Timeline

Executive Secretary to General Manager

The Westin Desaru Coast Resort
03.2022 - Current

Executive Secretary and Sales Administration

Hyatt House Kuala Lumpur, Mont’Kiara
07.2018 - 01.2022

Wedding & Conference Service Executive

Four Seasons Resort Langkawi
09.2015 - 06.2018

Guest Relations Officer (GRO) – Cross Training

Four Seasons Resort Landaa Giraavaru
06.2014 - 09.2014

Guest Relations Officer (GRO)

Four Seasons Resort Langkawi
02.2012 - 09.2015

Guest Service Assistant (Food & Beverage) Hostess

The Danna Langkawi
05.2010 - 11.2011

Certificate - Hospitality & Tourism

Malaysia Association of Hotel Training Education Centre (MAHTEC)

Higher School Certificate (HSC) - Business/Arts

SMK Sultanah Asma

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