Summary
Overview
Work History
Education
Skills
Languages
Certification
Salary Expectations - Expected Salary
References
Timeline
Generic

V S A K T H I V E L U

Singapore

Summary

Accomplished IT Operations Team Leader with a proven track record at OPUS IT Services, specializing in technical troubleshooting and team development. Enhanced operational efficiency and security, achieving 90% SLA adherence while fostering high-performing teams. Expertise includes process optimization, performance metrics analysis, and strategic planning to drive continuous improvement. Dedicated to leveraging skills to elevate organizational objectives and team capabilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT OPERATIONS TEAM LEADER

OPUS IT SERVICES PRIVATE LIMITED
05.2023 - Current
  • Directed team of 2-3 professionals to optimize IT tasks.
  • Executed server maintenance activities including troubleshooting and applying patches on Windows servers (2002 R2).
  • Developed comprehensive documentation for standard operating procedures.
  • Performed efficient troubleshooting on servers and devices to decrease downtime.
  • Managed collaboration efforts between contractors to ensure smooth execution of decommissioning and maintenance tasks.
  • Enhanced security by implementing effective device patching protocols.
  • Regularly inspected system components to guarantee full uptime.
  • Rendered support to local device users.
  • Resolved technical issues with equipment like notebooks, HDMI monitors and LAN cables effectively.
  • Supervised team members, offering constructive feedback on work performance.
  • Maintained positive working relationship with fellow staff and management.
  • Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Managed inventory control, reducing waste and optimizing stock levels for operational needs.
  • Generated detailed reports outlining KPIs, quality control measures, and other related data points.
  • Trained new employees on operational protocols, significantly reducing onboarding time.
  • Maintained records of inventory levels and provided weekly reports to management.
  • Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
  • Resolved conflicts among team members in a professional manner.
  • Recommended enhancements to current workplans to optimize performance.
  • Successfully maintained 90% adherence to SLA targets.
  • Ensured team maintained a 90% utilization rate through teamwork.

IT OPERATIONS TEAM LEADER

BOSCH SECURITY SYSTEMS PRIVATE LIMITED
02.2023 - 05.2023
  • Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
  • Conducted regular performance evaluations, providing feedback and development opportunities to staff.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Diagnosed and addressed functionality problems in IT equipment.
  • Executed routine inspections on devices located at client locations.
  • Managed contractor communications to ensure timely completion of maintenance projects.
  • Finalized and filed necessary paperwork promptly.
  • Maintained high standard with 95% SLA attainment.
  • Achieved sustained productivity levels through maintaining team utilization of 90% and higher.
  • Coordinated client interactions to ensure exceptional pre- and post-service quality.

IT OPERATIONS TEAM LEADER

STEVEN CORPORATION
05.2018 - 01.2023
  • Developed detailed documentation on workplace procedures.
  • Facilitated local and remote technical aid for team members.
  • Enhanced capability with various tools including Jira, Microsoft Office, and Microsoft Active Directory.
  • Addressed hardware and software issues across multiple IT devices.
  • Coordinated with contractors for service improvements.
  • Diagnosed and resolved issues with network devices such as routers and LAN cables.
  • Conducted processes for adding new employees and removing departing personnel.
  • Ensured accurate documentation of service requests in tracking systems.
  • Engaged with team to create effective solutions for improved service indicators.
  • Collaborated with team members to ensure optimal uptime.

Education

BACHELOR OF SCIENCE - BACHELORS IN COMPUTER SCIENCE

COVENTRY UNIVERSITY
Singapore
01.2024

HIGH SCHOOL DIPLOMA - High School Diploma in Network Defense & Forensic Countermeasures

PSB ACADEMY
Singapore
01.2023

HIGH SCHOOL DIPLOMA - Diploma In New Media

REPUBLIC POLYTECHNIC
Singapore
01.2014

Skills

  • Skilled in Microsoft Office Suite
  • Technical Troubleshooting
  • Python Programming
  • Report Development
  • Safety Practices
  • Operational Excellence
  • Team Training Facilitation
  • Helpdesk Operations
  • Team Development
  • Issue Management
  • Remote Troubleshooting
  • On-Site Technical Support

Languages

English
First Language
Tamil
Proficient (C2)
C2

Certification

  • Python Masterclass For Beginners
  • IT Support Technical Skills Helpdesk

Salary Expectations - Expected Salary

SGD 4000

References

References available upon request.

Timeline

IT OPERATIONS TEAM LEADER

OPUS IT SERVICES PRIVATE LIMITED
05.2023 - Current

IT OPERATIONS TEAM LEADER

BOSCH SECURITY SYSTEMS PRIVATE LIMITED
02.2023 - 05.2023

IT OPERATIONS TEAM LEADER

STEVEN CORPORATION
05.2018 - 01.2023

BACHELOR OF SCIENCE - BACHELORS IN COMPUTER SCIENCE

COVENTRY UNIVERSITY

HIGH SCHOOL DIPLOMA - High School Diploma in Network Defense & Forensic Countermeasures

PSB ACADEMY

HIGH SCHOOL DIPLOMA - Diploma In New Media

REPUBLIC POLYTECHNIC

Similar Profiles

CREATE PROFILE
V S A K T H I V E L U