Hi, I’m
Uyen Le
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
years of professional experience
Work History
TDCX
Account Manager
03.2023 - Current
Job overview
- Serves advertisers based in Vietnam, South East Asia and Australia by providing customized digital marketing plans and market insights to advertisers from all industries on the platform social media for the best ROI
- Liaise and work closely with suppliers to improve processes and tools to meet all operational KPIs and exceed set targets
Booking.com
Partner Specialist
10.2021 - 11.2022
Job overview
- Providing training and support for hotel partners to manage their inventories on Booking.com efficiently
- Providing advice on how to utilize the system that results in an increase in their revenue
- Supporting partners to set up accurate valid and complete information on the website by using the right tools, methods and procedures
- Delivering a high level of partner service and a positive customer experience by giving a timely, efficient and professional support
Apex Retail Pte Ltd
Telemarketer
02.2020 - 07.2021
Job overview
- Contact with existing and prospective clients in order to generate sales
- Answering incoming calls from prospective customers
- Using scripts to provide information about product's features, prices etc
- And present their benefit
- Updating of appointments into CRM system
- Follow up with appointees prior to their appointment
- Other duties as and when assigned
- Reason of Leaving: Looking for better career prospects, professional growth and work opportunities
Apex Retail Pte Ltd
Sales
02.2020 - 07.2020
Job overview
- Promote skincare product
- Provide skincare consultation to customers
- Build relationship with customers and deliver excellent customer service
- Perform product demonstration
- Reason of Leaving: Seeking a working environment that is more focused on customer experience
Sasa Cosmetic and skincare
Beauty Advisor
02.2017 - 07.2019
Job overview
- Through thorough consultation with customers, prescribe the best suitable skincare routine for their needs and their concerns
- Additionally, giving advice on entire Switzerland, Korea, Japan products
- Educating customers on the basic skincare routine to maintain healthy skin
- Interact with customers through skin demonstrations, describing the advantages of certain botanical and synthetic ingredients in the different skincare range
- Working in a team to achieve sustainable results
- Replenishing stock and ensure the floor is of high standards
- Opening/closing the store and assisting with stock deliveries
- Reason of Leaving: Took a break and returned to Vietnam
Subway
Manager
11.2014 - 11.2016
Job overview
- Completes and posts the staff work schedules
- Communicates changes of food preparations formulas, standards, etc
- To staff
- Ensures that all local and national health and food safety codes are maintained and company safety and security policies are followed
- Maintains business records as outlined in the Subway Operations Manual
Education
Hanoi Industrial Textile Garment University
Associate from Business Administration
01.2014
Skills
- CMR
- Account manager
- Campaign execution
- Customer experience
- Sales negotiations
- POS
- Client relationship management
- Revenue growth
- Cold calling
- Upselling
Languages
Vietnamese (Native), English (Professional), Mandarin, Vietnamese, English
Personal Information
- Age: 33
- Nationality: Vietnamese (Singapore PR)
Languages
Vietnamese
First Language
English
Proficient (C2)
C2
Timeline
Account Manager
TDCX
03.2023 - Current
Partner Specialist
Booking.com
10.2021 - 11.2022
Telemarketer
Apex Retail Pte Ltd
02.2020 - 07.2021
Sales
Apex Retail Pte Ltd
02.2020 - 07.2020
Beauty Advisor
Sasa Cosmetic and skincare
02.2017 - 07.2019
Manager
Subway
11.2014 - 11.2016
Hanoi Industrial Textile Garment University
Associate from Business Administration
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