Uthaya Kumar
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
4
4
years of professional experience
Work History
Technician
GPC Engineering
Various location, Singapore
03.2023 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Tested components and systems to evaluate performance and identify concerns.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
Supervisor
Bestmart
12.2021 - 03.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Customer Service Executive
AEON Bukit Indah
03.2020 - 01.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Handled customer inquiries and suggestions courteously and professionally.
Storekeeper
Warehouse
12.2019 - 01.2020
- Received product shipments and organized in stockroom storage area.
- Documented shipping and receiving records to confirm receipt of orders.
- Kept sales receipts and maintained accounting records.
- Received, merchandised and arranged all shop items for visual display.
Education
No Degree - Fine Arts
SMK SELESA JAYA
Selesa Jaya Skudai 01.2019
Skills
- Design Principles
- Time Management
- Lean Manufacturing
- Customer Interaction
- Maintenance and Repair
- System Tests
- Team Training
- Troubleshooting and Diagnostics
Timeline
Technician
GPC Engineering
03.2023 - Current
Supervisor
Bestmart
12.2021 - 03.2022
Customer Service Executive
AEON Bukit Indah
03.2020 - 01.2021
Storekeeper
Warehouse
12.2019 - 01.2020
No Degree - Fine Arts
SMK SELESA JAYA
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