URMIL SHAH

• Handling various types of transactions, customer applications over the counter. Managing the opening of Remittance a/c, Current, savings and Term deposit Account.
• Closing and modification of customer's accounts. also processing of Cash related transaction like deposit withdrawal, fund transfer INB / ATM request as per time line.
• Good research skills and the ability to use the various systems in the Bank and commercial databases (worldcheck, OFAC,)
• Perform identity verification (kyc cdd), eName screening and sanction checks before onboarding new customers. Assess risk rating and conduct periodic review for existing customers, ensure necessary risk assessment are completed within a given timeline.
• Proficient in MS Office applications(word, excel, outlook)
• Good communication and interpersonal skills.
• Responsible for maintenance of all client related static data in the Bank's various systems.
• Recommend process improvements and update procedure manual accordingly. Handle administrative duties that include but are not limited to record keeping, filing, printing, scanning, maintaining register &/or other duties given by manager.
• Timely reporting to key risk indicators and suspected transactions to the Manager.
• Have an acute interest in identifying ways to do things better, faster and smoother.
• Manage the process around off-boarding dormant / closed clients. Identified opportunities to improve business process flows and overall departmental productivity.
• Payments related to customer requests in all currencies, outward remittances, customer call confirmation, filing, checking of swift confirmation, voucher verification.
• Trained new join staff.
• Officiate as officer when required by branch.

• Warmly greet customers entering store, advise them on product selection based on their needs, and proactively address their queries/resolve their complaints. Process Inventory management accountability include receiving and storing goods, daily stock taking, and reporting discrepancies to supervisor Skillfully manage counter’s security.