Summary
Overview
Work History
Education
Skills
CRICKET, GAME, MOVIES, INDOOR GAMES.
Languages
Timeline
Generic

UPENDRA SAHANI

Hata

Summary

Dynamic professional with a proven track record at NANYANG PLASTICS PTE LTD, enhancing sales revenue through strategic prospecting and exceptional client service. Skilled in objection handling and problem-solving, adept at fostering long-term relationships and improving customer satisfaction. Successfully expanded market presence and increased profitability by mastering upsell processes and effective team coordination.

Overview

6
6
years of professional experience

Work History

Sales Account Executive

NANYANG PLASTICS PTE LTD
08.2023 - Current
  • Managed sales cycle to maintain solid customer base.
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Conducted regular sales presentations to showcase company offerings and demonstrate product value.
  • Negotiated pricing, contracts, and terms with key clients to secure new business deals.
  • Increased sales revenue by establishing and nurturing long-term client relationships.
  • Expanded company presence within the market by attending trade shows, conferences, and networking events.
  • Developed sales strategies for targeted market growth and increased profitability.
  • Established close relationships with new small business prospects.
  • Attended networking events to build relationships and identify sales opportunities.
  • Increased sales and customer satisfaction through personalized servicing.
  • Analyzed prior delivery processes and uncovered more efficient method.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Met existing customers to review current services and expand sales opportunities.
  • Managed approximately 50 incoming calls, emails and faxes per day from customers.

Retail Sales Supervisor

SLK PLASTICS PTE LTD
04.2022 - 07.2023
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
  • Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.

Restaurant Supervisor

Fish&co
07.2020 - 02.2022
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Maintained impressive 99% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.

Customer Service Executive

Insight Customer Care Solution Pvt Ltd
11.2018 - 07.2019
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Dealing with customers emails, and resolving technical issues.

Education

HIGHER DIPLOMA IN HOSPITALITY MANAGEMENT - Hospitality

AMERICAN CENTER FOR EDUCATION
SINGAPORE
07.2023

ADVANCED DIPLOMA IN HOSPITALITY MANAGMENT - Hospitality

AMERICAN CENTER FOR EDUCATION
SINGAPORE
01.2022

DIPLOMA IN NAUTICAL SCIENCE - Science Education

ANNA MALLAI UNIVERSITY CHENNAI
CHENNAI INDIA
10.2018

SENIOR SECONDARY SCHOOL - Secondary Education

VISHWA BHARATI INTER COLLEGE
GORAKHPUR FCI
05.2017

HIGH SCHOOL - Junior High Education

HSS BALIKA INTER COLLEGE
DEVRAJ PIPRA KUSHINAGR
05.2014

Skills

  • Closing Techniques
  • Stockroom Management
  • Multitasking
  • Multitasking Abilities
  • Forklift Operation
  • Forklift Operator Certification
  • Loading and unloading
  • Shipping and receiving
  • Cleaning and sanitizing
  • Housekeeping
  • Customer Service
  • Hospitality services
  • Cash Handling
  • Listening Skills
  • Problem-solving skills

CRICKET, GAME, MOVIES, INDOOR GAMES.

Cricket is a sport played between two teams of eleven players each. It's popular in many countries, particularly in South Asia, Australia, England, and parts of the Caribbean. he objective is for one team to score more runs than the other. Runs are scored by hitting the ball and running between the wickets or hitting boundaries. There are different formats of the game such as Test matches (played over five days), One Day Internationals (ODIs), and Twenty20 (T20) matches.


Indoor gameS can range from traditional board games and card games to more active pursuits like indoor soccer or table tennis. Popular indoor games include Scrabble, Snakes and Ladders, chess, billiards, and darts, each offering a mix of strategy, skill, and social interaction.


Some notable cricket movies include "Lagaan" (2001), a Bollywood epic about a group of villagers challenging British colonial rulers to a cricket match; "Fire in Babylon" (2010), a documentary exploring the rise of the West Indies cricket team in the 1970s and 1980s; and "The Final Test" (1953), a British film starring Jack Warner as a veteran cricketer navigating life and his love for the game

Languages

Hindi
Advanced (C1)
English
Intermediate (B1)
Punjabi
Upper intermediate (B2)

Timeline

Sales Account Executive

NANYANG PLASTICS PTE LTD
08.2023 - Current

Retail Sales Supervisor

SLK PLASTICS PTE LTD
04.2022 - 07.2023

Restaurant Supervisor

Fish&co
07.2020 - 02.2022

Customer Service Executive

Insight Customer Care Solution Pvt Ltd
11.2018 - 07.2019

HIGHER DIPLOMA IN HOSPITALITY MANAGEMENT - Hospitality

AMERICAN CENTER FOR EDUCATION

ADVANCED DIPLOMA IN HOSPITALITY MANAGMENT - Hospitality

AMERICAN CENTER FOR EDUCATION

DIPLOMA IN NAUTICAL SCIENCE - Science Education

ANNA MALLAI UNIVERSITY CHENNAI

SENIOR SECONDARY SCHOOL - Secondary Education

VISHWA BHARATI INTER COLLEGE

HIGH SCHOOL - Junior High Education

HSS BALIKA INTER COLLEGE
UPENDRA SAHANI