Umapathy Ganapathy
Singapore
Summary
To succeed in an environment of growth and excellence which provides me job satisfaction and self-development and helps me achieve personal as well as organizational goals.
Capable of organizing and working under pressure Service-oriented and people-oriented Effective and efficient in working with other people Passionate, resourceful, and able to multitask Obtain a positive attitude and work ethics Flexible and open-minded in adapting to new environments and tasks Over 25 years of experience in the hospitality industry
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Head of Resorts and Amenities
ST Engineering E-Services Pte Ltd
12.2022 - Current
- Oversee the resorts owned by the Ministry of Defence in Singapore and overseas
- The role involves assisting in the development and implementation of procedures
- Participate in conducting weekly inspections and ensure physical facilities are kept in optimal condition by full implementations of preventive maintenance programs and plan and manage the FF&E
- Ensure all resort operations run smoothly, efficiently, and according to the highest standards
- Develop and enforce standard operating procedures (SOPs) for all departments
- Implement and oversee safety and security protocols to protect guests and staff
- Maintain high standards of cleanliness and maintenance throughout the resort
Hotel Manager
Hotel Miramar Singapore
09.2021 - 12.2022
- Company Overview: 4-star property – 342 room / 4 outlets / 2 seminar rooms
- Maintain a strategic overview and plan to capitalize on all available revenue-generating opportunities
- Ensure all departments’ activities are well-coordinated and do not undermine one another and are supporting one another thereby allowing the hotel to maximize its revenue and profit while maintaining service excellence
- Ensure that all hotel activities comply with licensing laws, health and safety and other statutory regulations and government regulations
- Take on any other ad-hoc task or assignment and/or projects from time to time as directed and any additional duties directed and requested by the Managing Director and Directors
- 4-star property – 342 room / 4 outlets / 2 seminar rooms
Executive Assistant Manager
YWCA Fort Canning
02.2014 - 09.2021
- Company Overview: 4-star property – 175 rooms / 1 Ballroom and 10 seminar rooms
- Oversee and direct all aspects of the Front Office, Security, Housekeeping, and Maintenance
- The Executive Assistant Manager is also responsible to assist the General Manager to oversee the complete hotel operation
- The role involves assisting in the development and implementation of procedures as detailed in the hotel policies and procedures manual
- Interact with clients, guests, government officials, suppliers, and other important individuals in the community in promoting the hotel; to ensure ongoing optimum guest satisfaction, sales potential, and profitability
- Assist in the development and implementation of the marketing plan, budget and goals program of the hotel to ensure on-going optimum guest satisfaction, sales potential, and profitability
- Drive profitability, business performance and manage CAPEX projects, ensuring revenue, quality guests service standards, and satisfaction targets are met
- Drive Participate in conducting weekly inspections and ensure physical facilities are kept in optimal condition by full implementations of preventive maintenance programs and plan and manage the FF&E as directed by the Executive Director
- Assure full responsibilities in the absence of the General Manager as appropriate and keep the General Manager informed of any unforeseen events
- 4-star property – 175 rooms / 1 Ballroom and 10 seminar rooms
- Reason for leaving: Seeking a new challenge, better career prospects, and professional growth
Front Office Manager cum Security Manager
YWCA Fort Canning
09.2013 - 02.2014
- Oversee the operations of the Front Office and Security departments
- Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction
- Maximize room revenue and occupancy by reviewing status daily
- Analyse rate variance, monitor credit reports, and maintain close observation of daily house count
- Monitor the selling status of the house daily
Hotel Operation Manager
Riders Lodge / Tresor Tavern Hotel / Tresor Tavern Hostel
07.2007 - 08.2013
- Company Overview: 2 Boutique Style Hotels with Seminar Rooms & 50 beds Hostel
- The Operation Manager is responsible to assist the Managing Directors to oversee the complete hotel operation of the three hotels
- As a property leader, I am responsible for all aspects of the operations, including guests' and employees' satisfaction, financial performance, sales, and revenue generation, and delivering a return on investment to the property owner
- Oversee inspections of properties and services and ensure compliance with licensing laws, safety, and other statutory regulations
- 2 Boutique Style Hotels with Seminar Rooms & 50 beds Hostel
- Reason for leaving: Uncertainty over the tenancy agreement with SLA to operate the hotel
Assistant Front Office Manager
Parkroyal on Kitchener Road
04.2005 - 07.2007
- Company Overview: Deluxe Hotel with 528 rooms
- Deluxe Hotel with 528 rooms
- Reason for leaving: Ambition and opportunity given to manage a colonial-style Boutique Hotel
Front Office Manager
Marina Country Club & Resort
05.2003 - 02.2005
- Company Overview: Membership Club with 126 rooms
- Membership Club with 126 rooms
- Reason for leaving: Restructuring of organization as the company was unable to operate at a financially sustainable level
Assistant Front Office Manager
Orchard Hotel
03.2002 - 04.2003
- Company Overview: 4-star Deluxe Hotel with 674 rooms
- 4-star Deluxe Hotel with 674 rooms
- Reason for leaving: Opportunity given to manage the Front Office and Housekeeping department at the Club and Resort, which has a wider job scope
Front Office Assistant Manager
Hilton International Singapore
05.1995 - 03.2002
- Company Overview: 5-star Hotel with 423 rooms
- 5-star Hotel with 423 rooms
- Reason for leaving: No career advancement due to long service staff and given the opportunity to work with a hotel with 674 rooms’ inventory
Assistant Manager
Melia At Scotts
11.1993 - 05.1995
- Company Overview: Deluxe Hotel with 236 rooms
- Deluxe Hotel with 236 rooms
- Reason for leaving: Hotel was closed down for redevelopment
EDP Coordinator promoted to Senior EDP Coordinator
Holiday Inn Parkview
06.1987 - 10.1993
- Company Overview: Deluxe Hotel with 312 rooms
- Deluxe Hotel with 312 rooms
- Reason for leaving: wanted a career switch to the Front Office department
Education
Graduate Diploma - Hospitality And Tourism Management
William Angliss Institute Pte Ltd
Singapore01-2019
WSQ Diploma in Tourism - Hospitality Management
William Angliss Institute Pte Ltd
Singapore 01.2016
Certificate - Hotel Room Accommodation Management
SHATEC (Singapore Hotel and Tourism Education College)
01.1991
GCE ‘A’ Level - General Paper
Cambridge
01.1987
GCE ‘O’ Level -
Cambridge
01.1985
Skills
- Hospitality Management
- Effective Leadership
- Organizational Strategy
- Skilled in MS Office Applications
- Effective Planning Skills
- Independently Driven
- Collaborative Team Member
- Decisive Problem Solver
- Customer Service Excellence
- Problem-solving skills
- Guest services management
- Safety and security procedures
- Property maintenance
- Guest relations management
- Office administration
- Reservation handling
- Reception duties
- Cash handling
- Employee management
- Billing and invoicing
- Performance management
- Employee relations
- Microsoft Office Suite
- Daily incident reporting
- Housekeeping management
- Operations management
- Emergency response readiness
- Hospitality services
Accomplishments
- Member of YWCA Fort Canning project team to oversee the renovation of the hotel which includes the guest rooms, lobby, and the coffee house., 09/01/19 to 10/31/19
- Member of YWCA Fort Canning project team for the replacement of chilled water pipes., 09/01/19 to 10/31/19
- Member of the project team for the replacement of fan coil units (FCUs) for the 175 guest rooms., 11/01/14 to 01/31/15
- Member of the project team / pre-opening team and Riders Lodge Management Company’s representative coordinating all of the pre-opening activities on the hotel., 01/01/07 to 12/31/07
Languages
English
Malay
Tamil
Employment Snapshot
- Head of Resorts & Amenities, 12/01/22, Present
- Hotel Manager, 09/01/21, 12/10/22
- Executive Assistant Manager, 09/01/13, 09/01/21
- Front Office cum Security Manager, 09/01/12, 09/01/13
- Hotel Operation Manager, 07/01/07, 08/01/12
- Assistant Front Office Manager, 04/01/05, 07/01/07
- Front Office Manager, 05/01/03, 02/01/05
- Assistant Front Office Manager, 03/01/02, 04/01/03
- Assistant Manager, 03/01/96, 03/01/02
- Senior EDP Coordinator, 06/01/87, 08/01/91
Personal Information
Notice Period: 2 months
Other Courses Attended
- 2015, Social Service Institute – Board Dynamics: Board-ED-Staff Partnership & Board Meetings
- 2015, Social Service Institute – Understanding the Regulations and Code of Governance for Charities & IPCs
- 2015, Social Service Institute – Financial Accounting for Non-Finance Staff
- 2018, WSQ - WSQ Implement Incident Management Process (IIMP) for CERT SMC Team
- 2019, WSQ - Fundamentals of the Personal Data Protection Act: FrankIinCovey - The 7 Habits of Highly Effective People
- 2021, WSQ - Food Safety and Hygiene Course – Level 1
- 2021, WSQ – Access Control Management – 2
- 2021, WSQ – Deterrence – 1
- 2021, WSQ – Threat Observation
- 2021, Safe Management Officer Training
- 2021, Supervisory Training in ART Self-Swab
- 2021, Building Human Capital in an SME Environment (Online)
Certification
- Class 3 Driver's License
- Security Officer License
Timeline
Head of Resorts and Amenities
ST Engineering E-Services Pte Ltd
12.2022 - Current
Hotel Manager
Hotel Miramar Singapore
09.2021 - 12.2022
Executive Assistant Manager
YWCA Fort Canning
02.2014 - 09.2021
Front Office Manager cum Security Manager
YWCA Fort Canning
09.2013 - 02.2014
Hotel Operation Manager
Riders Lodge / Tresor Tavern Hotel / Tresor Tavern Hostel
07.2007 - 08.2013
Assistant Front Office Manager
Parkroyal on Kitchener Road
04.2005 - 07.2007
Front Office Manager
Marina Country Club & Resort
05.2003 - 02.2005
Assistant Front Office Manager
Orchard Hotel
03.2002 - 04.2003
Front Office Assistant Manager
Hilton International Singapore
05.1995 - 03.2002
Assistant Manager
Melia At Scotts
11.1993 - 05.1995
EDP Coordinator promoted to Senior EDP Coordinator
Holiday Inn Parkview
06.1987 - 10.1993
Certificate - Hotel Room Accommodation Management
SHATEC (Singapore Hotel and Tourism Education College)
GCE ‘A’ Level - General Paper
Cambridge
GCE ‘O’ Level -
Cambridge
Graduate Diploma - Hospitality And Tourism Management
William Angliss Institute Pte Ltd
WSQ Diploma in Tourism - Hospitality Management
William Angliss Institute Pte Ltd
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