UMAIRAH SHEIKH
Singapore
Summary
Customer-focused professional with experience in luxury hospitality, frontline retail support, and IT service environments. Skilled in delivering personalised client experiences, building strong customer relationships, and maintaining high brand and service standards. Technically competent with a strong service mindset, able to adapt quickly in fast-paced environments while supporting both customer satisfaction and operational excellence within luxury retail settings.
Overview
3
3
years of professional experience
Work History
Onsite Engineer Intern
JK Technology Pte Ltd
01.2025 - 06.2025
- Provided hands-on technical and operational support across multiple government agencies.
- Delivered timely service while maintaining professionalism and quality standards.
- Strengthened communication, adaptability, and problem-solving skills in client-facing environments.
IT Helpdesk Support Intern
SingHealth (Kyndryl)
01.2024 - 06.2024
- Assisted users with troubleshooting, password resets, and hardware/software issues.
- Managed cases using ticketing systems to ensure timely resolution.
- Delivered clear, polite, and customer-focused communication.
Banquet Service Staff
Andaz Singapore (Hyatt)
11.2022 - 09.2023
- Delivered high-quality guest service in a luxury hotel environment.
- Supported weddings, conferences, and corporate events with strong attention to detail.
- Maintained professionalism in fast-paced, high-pressure settings.
Education
3-Year Higher NITEC - Business Information Systems
Institute of Technical Education College East
12.2025
GCE N-Level - undefined
St Anthony Canossian Secondary School
01.2022
Skills
- Customer Service & Client Engagement
- Sales Support & Upselling
- Communication & Interpersonal Skills
- Multitasking & Time Management
- Brand Representation
- Problem Solving & Adaptability
- IT Technical Support
- Computer Maintenance & Troubleshooting
- Basic Networking
- Information Security Awareness
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Onsite Engineer Intern
JK Technology Pte Ltd
01.2025 - 06.2025
IT Helpdesk Support Intern
SingHealth (Kyndryl)
01.2024 - 06.2024
Banquet Service Staff
Andaz Singapore (Hyatt)
11.2022 - 09.2023
GCE N-Level - undefined
St Anthony Canossian Secondary School
3-Year Higher NITEC - Business Information Systems
Institute of Technical Education College East