Umairah Adam
Summary
I am a highly motivated individual who is hardworking and always strives for excellence in everything I do. I am eager to take on new challenges and love to be involved in hands-on task that requires creativity and innovation. My dedication and commitment to achieving my goals are unmatched, and I am always willing to go the extra mile to ensure success. With a positive attitude and a strong work ethic, I am confident in my ability to achieve great things and make a positive impact in any environment
Overview
3
3
years of professional experience
Work History
Team Leader
Bubble Planet
08.2024 - Current
- Assisted in recruitment to build team of top performers.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Do up runsheets for work, making sure everyone gets a fair share of shifts.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Service Ambassador
SATS Cruise
02.2024 - Current
- Worked with other staff members to facilitate smooth flow of operations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Assist customer in checking their cruise ticket, ensuring the information it's correct.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Floor Host
Bounce Singapore
06.2023 - Current
- Managed large groups efficiently while minimizing wait times for guests.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Demonstrated strong multitasking skills by managing multiple parties simultaneously without compromising service quality.
- Look out for the safety of the guests when they are on the trampoline while not compromising their fun.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Cinema Crew Member (Gold Class)
Golden Village
02.2023 - 05.2023
- Collaborated with team members to ensure seamless coordination during high-traffic periods, resulting in reduced wait times for patrons.
- Maintained cleanliness and organization of theater facilities, ensuring a safe and enjoyable experience for guests.
- Assisted with keeping venue safe, clean and presentable for guests.
- Sold admission, processed payments, and issued tickets.
Gallery Host
Art Outreach Singapore
06.2021 - 01.2023
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Assisted in training new staff members on proper handling techniques for delicate artwork pieces, reducing potential damage risks during installation or removal processes.
- Provided exceptional customer service to visitors, creating a welcoming and inclusive environment for all guests.
Education
Nitec in Video Production -
ITE College Central
02-2023
GCE-N Level -
Chua Chu Kand Secondary School
12-2020
Skills
- Multitasking Abilities
- POS system operations
- Scheduling
- Initiative-taking
- Time management skills
- Reliability and punctuality
ACHIEVEMENT
2023 - Arts Excellence Award
2021 - Edusave Cert. of Academic Achievement
2021 - Director's List
2020 - National Youth Achievement Award
Timeline
Team Leader
Bubble Planet
08.2024 - Current
Service Ambassador
SATS Cruise
02.2024 - Current
Floor Host
Bounce Singapore
06.2023 - Current
Cinema Crew Member (Gold Class)
Golden Village
02.2023 - 05.2023
Gallery Host
Art Outreach Singapore
06.2021 - 01.2023
Nitec in Video Production -
ITE College Central
GCE-N Level -
Chua Chu Kand Secondary School
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