Uma Devi
Summary
Results-oriented IT Project Manager with 15 years of experience leading cross-functional teams to deliver high-quality IT solutions. Proven track record of successfully managing projects from initiation to completion while meeting deadlines and exceeding client expectations. Seeking to leverage technical expertise and leadership skills in a dynamic IT environment.
Overview
14
14
years of professional experience
Work History
Project Manager
International SOS
07.2021 - Current
- Leading a team of 18 developers and engineers in the successful implementation of multiple IT projects, including software development, system upgrades, and infrastructure enhancements
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Negotiated and managed third-party contracts related to project deliverables.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Managed project scope, schedule, budget, and resources effectively, resulting in a 20% increase in project efficiency
- Collaborated with stakeholders to define project objectives, requirements, and success criteria, ensuring alignment with business goals
- Conducted risk assessments and developed mitigation strategies to minimize project risks and ensure smooth project execution
- Communicated project status, issues, and resolutions to senior management and stakeholders through regular status reports and meetings
- Fostered a collaborative team environment, promoting open communication, knowledge sharing, and continuous improvement
- Coordinated project activities and resources to ensure timely delivery of IT solutions within budget and scope
- Assisted in the development of project plans, schedules, and budgets, and monitored progress against key milestones and deliverables
- Maintained project documentation, including project charters, requirements documents, and meeting minutes, ensuring accuracy and completeness
- Provided technical support and guidance to team members, fostering professional growth and development.
Project Coordinator/ Senior Consultant
International SOS
07.2019 - 06.2021
- Part of the Digital Workspace Transformation Project core team
- Framed the overall project plan for O365 and Shared mailbox migrations, managed time schedule, handled escalations, risks, issues, and created guides while providing L3 support
- Led the project to implement Microsoft Intune and O365 MDM setup for the organization
- Managed configuration of device enrollment restrictions, compliance policy, and App protection Policy
- Led the project to replace existing WebEx & Orange Conference Solution with Zoom Conference & Zoom Rooms Technologies
- Provided trainings to the target users on Zoom Conference Technologies
- Attended to the EXCO members, analyzed faults through root-cause analysis, and provided technical solutions for overcoming them
- Provided L3 support as O365 administrator and handled critical requests and incidents in O365.
Senior Technical Consultant
Hexaware Technologies
05.2018 - 05.2019
- Framed the overall project plan, time schedule, managed escalations, risks, issues, and created guides while providing L3 support
- Managed and scheduled day-to-day communication and collaboration with other country leads on the migration project
- Oversaw a team of 8 individuals based in Singapore, assigning various roles and responsibilities to each team member
- Prepared weekly meetings with internal and external team members to ensure that the schedule is followed according to plan
- Managed the IT Team responsible for deploying Office Pro Plus software, providing licenses, and overseeing cloud migration
- Collaborated with Microsoft on daily basis regarding server health and license purchasing
- Worked alongside the Active Directory and Identity management team to migrate Functional mailboxes to Shared mailboxes.
- Collaborated with senior management team to drive strategy and implement new processes.
Senior Technical Consultant
Avensys Consulting Pte Ltd
08.2017 - 03.2018
- Led the migration project and facilitated the onboard and offboarding processes
- Configured mail flow, TLS, SMTP relay, and anti-spam settings for the organization in mimecast and O365
- Troubleshot complex issues such as Hybrid Deployment, Cross-Premise Free/Busy sharing, and Migration issues
- Additionally, set up domains and assisted in the migration of mailboxes from Exchange server to O365
- Led the project to migrate room mailboxes from the Lotus Notes Platform to O365, providing training to desktop support engineers
- Troubleshot complex issues related to Hybrid Deployment, Cross-Premise Free/Busy sharing, and Migration issues
- Participated in the project to migrate domains from Symantec Message Labs to mimecast and troubleshooted mail flow-related issues
- Participated in the process of Windows patch updates for all Windows 2003, Windows 2008, and Windows 2012 servers in our environment.
Technical Support Engineer
Comtel Solutions Pte Ltd
09.2016 - 06.2017
- Acted as a Subject Matter Expert (SME) overseeing the migration of approximately 80,000 mailboxes from Exchange server to Office 365
- Provided troubleshooting support for migration and client-related issues
- Prepared and published incident reports on a daily and weekly basis to operations and management teams
- Collaborated closely with Tier 3 & 4 support teams to ensure mailbox migration readiness
- Authored Standard Operating Procedure (SOPs) documents for customer Tier 1 support teams.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Messaging Consultant
AstraZeneca Private Limited
12.2014 - 08.2016
- Managed Microsoft Office 365, Exchange 2010, and Exchange 2013 messaging support for a large enterprise, ensuring high availability for approximately 120,000 mailboxes globally
- Provided infrastructure recommendations and guidance to the team for deploying the Office 365 Platform, including Outlook/OWA client support
- Managed escalations effectively and collaborated with Microsoft and other vendors for speedy issue resolution
- Collaborated with other service lines within the organization and third-party vendors
- Ensured Service Levels are maintained and maintained positive relationships with top management
- Focused efforts on automation and optimization using PowerShell scripting, monitoring, and performance metrics to strengthen systems and processes
- Actively participated in Change Advisory Board (CAB) meetings, justifying causes and impacts with proper back-out and mitigation plans
- Completed Change Requests within specified time frames without service outages
- Actively involved in mailbox migration, Public Folder Migration from On-Premise to Office 365, Enterprise vault, and eFax setup projects
- Configured mail flow, TLS, SMTP relay, and antispam settings for the organization
- Proficient in EXRCA, MFC MAPI, Cal check, and other AD and Office 365 related tools
- Troubleshot Database Replication issues, addressing unhealthy Copy Status, growing Copy Queue length/Replay Queue length, or unhealthy replication status
- Troubleshot various Exchange Servers client Outlook (OL 2010\2007\2003\2000) profile configuration and connectivity issues
- Worked in Exchange High availability, Disaster recovery, Backup strategy, Co-existence, Security, permissions, and Compliance.
Senior Associate
Wipro Limited
02.2011 - 12.2014
- Proficient in Exchange 2003, Exchange 2007, Exchange 2010, and Office 365
- Knowledgeable in MS Exchange Migrations for Outlook 2007, Outlook 2010, and Outlook 2013
- Deep understanding of Exchange and Office 365 PowerShell commands
- Configured and troubleshooted both inbound and outbound mail flows
- Experienced in migrations from on-premise to Office 365 (onboarding) and configuration of mail flows during migrations
- Proficient in migrating mailboxes from Office 365 to on-premise (offboarding) and troubleshooting Exchange installation errors
- Troubleshot complex issues such as Hybrid Deployment, Cross-Premise Free/Busy sharing, and Migration issues
- Provided extensive troubleshooting support for Microsoft online Services Email environment remotely for Microsoft Customers and offered best practices to manage Microsoft O365
- Provided Second Level support to cases escalated due to Technical Roadblocks, CPE reasons, and Customer escalation
- Conducted Technical triages and provided floor support for new hires.
Network Engineer
Cybernet Slash Support, Chennai
09.2009 - 01.2011
- Conducted training for 2 teams of 15 agents as Technical Support Representatives, imparting technical support and expertise for customers regarding the Belkin process
- Addressed both straightforward and complicated issues related to hardware, networks, and operating systems utilizing knowledge management tools
- Contributed to the design and maintenance of hardware and software essential for computer networks
- Engaged in level 2 support, client support, and technical problem-solving of routers, adapters, and other networking devices
- Troubleshot and configured wired and wireless routers, cards for desktops and laptops, as well as devices like Access points, Range Extenders, and other networking devices for Belkin.
- Performed upgrades, software installations, driver installations, and essential desktop troubleshooting tasks
- Installed and configured Belkin routers to meet LAN and WLAN requirements, ensuring internal connectivity and implementing security measures such as wireless 64/128-bit WEP and WPA/WPA2.
Education
B. Tech - Computer Science and Engineering
College of Engineering Perumon, Kollam (CUSAT)
01.2009
Higher Secondary Examination -
S.D.V Central School, Alappuzha (CBSE)
01.2005
Secondary School Leaving Certificate -
S.D.V Central School, Alappuzha (CBSE)
01.2003
Skills
- Analytical and problem-solving skills
- Verbal and written communication skills
- Good Interpersonal skills
- Adaptability and Diligence
- Customer Relations
- Document Management
Languages
English, Hindi, Malayalam, Tamil
Technical Experience
Windows 7 and Windows 8 Workstation | Windows 2008 R2 Server | Windows 2008 SP2 Enterprise| Windows 10, Routers | Switches | Modems, Exchange Enterprise 2013, 2010, 2007, 2003 | Hyper-v | Office 365 | BPOS | SharePoint Administration | office Pro Plus, MSSOLVE | CAP | Service Now
Personal Information
- Date of Birth: 08/08/1987
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Training
- Completed course on JAVA from NIIT, Alleppey.
- Completed full time training on PHP from Spectrum as part of the B. Tech project
- Completed full time training course on Basic Telecom Technology from R.T.T.C, TVM.
- Completed full time process and product training of Microsoft Exchange 2003, 2007, 2010 and office 365.
- Competed full time process and product training from Cybernet Slash Support
- Completed certification in Diploma in software testing from SSI Computer Education, Chennai.
Disclaimer
I hereby declare that all the above-mentioned details are true to the best of my knowledge.
Timeline
Project Manager
International SOS
07.2021 - Current
Project Coordinator/ Senior Consultant
International SOS
07.2019 - 06.2021
Senior Technical Consultant
Hexaware Technologies
05.2018 - 05.2019
Senior Technical Consultant
Avensys Consulting Pte Ltd
08.2017 - 03.2018
Technical Support Engineer
Comtel Solutions Pte Ltd
09.2016 - 06.2017
Messaging Consultant
AstraZeneca Private Limited
12.2014 - 08.2016
Senior Associate
Wipro Limited
02.2011 - 12.2014
Network Engineer
Cybernet Slash Support, Chennai
09.2009 - 01.2011
B. Tech - Computer Science and Engineering
College of Engineering Perumon, Kollam (CUSAT)
Higher Secondary Examination -
S.D.V Central School, Alappuzha (CBSE)
Secondary School Leaving Certificate -
S.D.V Central School, Alappuzha (CBSE)
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