Ulrike Agostin
Sales Business Development Manager
Summary
Skilled Business Development leader offering more than 18 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Sales Business Development Manager
Cisco Systems
11.2019 - Current
- Driving growth and expansion of managed services and across the Ecosystem Partner community.
- Identifying new opportunities and expanding relationship with Partners on the adoption of managed services.
- Establishing relationships with key decision-makers within Partner's organization to promote growth and retention.
- Reached out to potential Partners via telephone, email, and in-person inquiries.
- Consistently meeting or exceeding quarterly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Facilitating regular communication with Partners to ensure their needs are met, fostering long-lasting relationships built on trust and mutual respect.
- Negotiating contracts with suppliers and vendors, securing favorable terms for the company.
- Enhancing the company's profitability by identifying and eliminating inefficiencies in existing business processes.
- Analyzing performance metrics to identify areas for improvement and implement corrective actions.
- Increasing Partner base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Managing accounts to retain existing relationships and grow share of business.
- Compiling and analyzing data to determine approaches to improve sales and performance.
- Recruiting, interviewing and hiring employees and implementing mentoring program to promote positive feedback and engagement.
- Collaborating cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Partner onboarding and enablement; led transition of programs for Partners and conducted profitability clinics.
- Forecasting, budgeting and manage financial incentives for Partner programs.
- ACHIEVEMENTS:
- Sales Achiever FY23 and Partner Managed Services Expert Award winner
- Team Award 2022 from the Partner Managed Services team for driving excellence, engagement and governance
- 70% increase in new enrollments for managed services Partners
- 80% increase in targeted investments with target bookings of 40m within the first year.
- 75% success rate of targeted investments in managed services.
- Increases Partner marketing and business development fund utilization to 95%.
Auditor
Cisco Systems
06.2016 - 11.2019
- Collaborated with cross-functional teams to ensure comprehensive audits and accurate reporting.
- Improved Partner satisfaction by delivering high-quality audits in a timely manner.
- Streamlined workflow processes, reducing time spent on administrative tasks and increasing focus on audit execution.
- Safeguarded company reputation through meticulous attention to detail during audits, ensuring accurate findings were reported consistently.
- Demonstrated adaptability by successfully completing ad hoc audit requests with tight deadlines or unique scope requirements.
- Led internal quality assurance initiatives to improve overall performance within the auditing department.
- Developed strong relationships with clients by maintaining open lines of communication throughout the audit process.
- Enhanced audit efficiency by developing and implementing standardized auditing procedures.
- Assisted in the development of junior auditors by providing training, mentorship, and ongoing support as needed.
- Negotiated settlements and established get-well plans.
- ACHIEVEMENTS:
- Designed, developed and established the audit program.
- Established and led the Governance Board for APJC.
- Exceeded audit target in the first year by 200%.
- Achieved 10m in recoveries in the first year.
Compliance Manager
Cisco Systems
03.2010 - 06.2016
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Managed investigations into potential violations of contracts, ensuring swift resolution and corrective actions when necessary.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
- Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- ACHIEVEMENTS:
- Established the Distributor Compliance Program for APJ resulting in 2.5m of savings for the company.
- Investigated and closed out 100 cases in a 12 months period resulting in a recovery of 13m.
- Planned, developed and executed a one-month education & awareness campaign for 250 key Partners within APJ.
- Planned, developed and executed education & awareness campaign in Indochina for 100 Partners and End Users (6-month project).
- Supported Channel Partners in competing with the grey market that led to sales of $3m.
- Created monetary savings for the company by withdrawing $1.6m in Partner rebates.
- Negotiated the highest settlement for a Partner globally for the amount of $700k.
Brand Protection Operations Manager
Cisco Systems
03.2008 - 02.2010
- Led anti-counterfeit efforts for ASEAN.
- Managed external investigators and external counsels; coordinated the publishing of public apologies of counterfeit infringer's ; established a whistle blower hotline.
- Trained customs officials on counterfeit equipments.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- ACHIEVEMENTS:
- Influenced changes to the global partner agreement.
- Influences changed to rebate programs.
- Established the Partner termination process.
- Planned, executed and attended company industry event for 3 consecutive years.
Program Analyst
Adecco Asigned to Cisco Systems
03.2007 - 02.2008
- Coordinated closely with finance teams to manage budgets effectively throughout the lifecycle of each project or initiative.
- Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
- Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
- Analyzed unstructured information to derive key insights.
- Optimized budget allocation for projects, reducing unnecessary expenses and directing funds toward high-impact areas.
- Assisted with case management.
- ACHIEVEMENTS:
- Established and monitored the use of the eBay Vero Program, which resulted in recoveries of $20m.
Education
LLB - Law
University of London
UKMaster of Science - Human Resources Management
University College Dublin
IrelandSkills
Business development
Relationship development
Relationship building
Decision-making
Team leadership
Negotiations
Sales and marketing
Relationship building and management
Training and mentoring
Strategic partnerships
Staff management
Vendor management
Accomplishments
- Sales Achiever FY23 and Partner Managed Services Expert Award.
- Team Award 2022 from the Partner Managed team for driving Provider program excellence, engagement and governance.
- Finalist in the category D&I Champion Regional in the Channel Asia Women in ICT Awards 2021 and 2022.
- Technical Services Global Pinnacle Award winner 2017 for establishing the audit program in APJC.
- Outstanding Member Award 2016 from the Office of Inclusion and Collaboration.
- Co-lead of the Cisco APJC Connected Women Chapters for FY19, FY20 and FY21, FY23 to date.
Timeline
Sales Business Development Manager
Cisco Systems
11.2019 - Current
Auditor
Cisco Systems
06.2016 - 11.2019
Compliance Manager
Cisco Systems
03.2010 - 06.2016
Brand Protection Operations Manager
Cisco Systems
03.2008 - 02.2010
Program Analyst
Adecco Asigned to Cisco Systems
03.2007 - 02.2008
LLB - Law
University of London
Master of Science - Human Resources Management
University College Dublin
Similar Profiles
LEE DANIELLOLEE DANIELLO
Technical Consulting Engineer at Cisco SystemsTechnical Consulting Engineer at Cisco Systems
Patrick D. MoralesPatrick D. Morales
Virtual Account Manager at Cisco SystemsVirtual Account Manager at Cisco Systems
Kevin BrannanKevin Brannan
Senior Account Manager at Cisco SystemsSenior Account Manager at Cisco Systems