UKKASHA M.U
Chennai
Summary
Results-driven and detail-oriented Desktop Support Engineer with a solid foundation in providing Level 1 technical support. Possessing a strong understanding of desktop environments, hardware, and software troubleshooting, I am dedicated to delivering efficient solutions to end-users. With a proactive approach, I excel in diagnosing and resolving technical issues promptly, ensuring minimal downtime. Adept at collaborating with cross-functional teams and leveraging excellent communication skills to provide user training and foster a positive IT support experience. Seeking a challenging role where I can apply my technical expertise and commitment to customer satisfaction in enhancing overall IT functionality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Banyan &Zreyas PTE LTD
08.2023 - Current
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Patched software and installed new versions to eliminate security problems and protect data.
- Documented and updated known fixes in knowledge base for future reference.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
Desktop Support Engineer
LIVIASPACES PVT LTD
12.2021 - 08.2023
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Communicated regularly with customers concerning data exchange and technology integration.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types
Education
Master of Science - M.S.C(Computer Science )
Madras University
Chennai08.2021
Bachelor of Arts - B.C.A (Mobile Application And Information Security
Crescent University
Vandalur10.2019
Skills
- Hardware Knowledge: Proficiency in installing, configuring, and maintaining server hardware, including racks, servers, storage devices, and associated components
- Networking: Understanding of network equipment, cabling, TCP/IP, VLANs, routers, switches, and firewalls Familiarity with network troubleshooting tools
- Troubleshooting: Ability to diagnose and resolve hardware and network issues efficiently
- Operating Systems: Proficiency in managing and maintaining various operating systems like Windows Server
- Server Administration: Installation, configuration, and management of servers, including virtualization technologies (VMware, Hyper-V, etc)
- Incident Response: Ability to handle security incidents, analyze threats, and respond to security breaches promptly
- Hands-on : Experience in installation and trouble shooting Infrastructure DC& Network Equipment Rack And Stack Of Equipment Cable
- Knowledge of TCP-IP Standards and Networking
- Understanding server hardware components, such as CPUs, memory, storage devices (HDDs, SSDs), and networking equipment like routers, switches, and firewalls Familiarity with rack and stack procedures
Certification
Advent Of Cyber 2022 (Try Hack Me)
Introduction To Cybersecurity Learning Path (Try Hack Me)
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
Desktop Support Engineer
Banyan &Zreyas PTE LTD
08.2023 - Current
Desktop Support Engineer
LIVIASPACES PVT LTD
12.2021 - 08.2023
Master of Science - M.S.C(Computer Science )
Madras University
Bachelor of Arts - B.C.A (Mobile Application And Information Security
Crescent University
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