UJIEYANA IBRAHIM
Singapore
Summary
Currently working as Clinic Assistant for 11 years. Learnt more about clinic workflow and healthcare.
13 years of experience in retail and customer service Gold award winning for excellent service (EXSA) 2008 and 2009 in Robinsons Strong interpersonal skills with certification in employee mediation and team building.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinic Assistant
Colorectal Surgeons Inc Pte Ltd
11.2013 - Current
- Front desk duties, registration of patients
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and booking of procedures.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Maintained adequate stock of medical supplies, equipment and forms.
- Facilitated efficient patient flow by coordinating appointments with other clinic or centre (eg: radiology), handling insurance such as requesting Letter of guarantee, and processing referrals in a timely manner.
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
- Expedited insurance claim processing by proactively verifying coverage details before services were rendered at the clinic.
- Reduced wait times by swiftly completing administrative tasks such as data entry, billing procedures, and prescription refills.
- Replying to emails, text messages(eg: Insurance companies, patient’s queries)
Retail Pharmacy Assistant
National University Hospital
01.2011 - 01.2013
- Plan for monthly sales target
- Stocktake preparation
- Facilitated cashiering operations and managed stock orders to ensure efficient pharmacy workflow.
- Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
- Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
- Assisted customers in locating over-the-counter products, improving their overall shopping experience.
- Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
- Collaborated with pharmacists to resolve any discrepancies or issues related to patients'' medications.
Robinsons Deparmental Store
01.2006 - 01.2011
- Cashiering
- Assists customers on their purchases/returns
- Ordering and replenishing of stocks
- Work with visual merchandisng team on displaying
- Work with buyer to bring new merchandise
- Handle customers home deliveries
- In charge of overtime/commission hours for staff
Guardian Pharmacy
01.2000 - 01.2006
- Cashiering
- Ordering of stocks
- Replenish stocks
- Stocktake
Education
Diploma - Health Services Management
Kaplan Higher Education Academy
Singapore06.2016
N Level Certificate -
Boon Lay Secondary School
01.2000
Skills
- Strong interpersonal skills
- Team collaboration
- Healthcare customer service and admin
- Patient confidentiality compliance
- Appointment scheduling expertise
Certification
- WSQ ICT (Operations)
- LCCI (Level 3 text production)
- LCCI (Level 3 Business Principle and Practices)
- LCCI (Level 2 Business Writing)
Expected Salary
$4000
Personal Information
- Ethnicity: Malay
- Date of Birth: 19/9/1983
- Gender: Female
- Nationality: Singaporean
- Marital Status: Divorced
Timeline
Clinic Assistant
Colorectal Surgeons Inc Pte Ltd
11.2013 - Current
Retail Pharmacy Assistant
National University Hospital
01.2011 - 01.2013
Robinsons Deparmental Store
01.2006 - 01.2011
Guardian Pharmacy
01.2000 - 01.2006
N Level Certificate -
Boon Lay Secondary School
Diploma - Health Services Management
Kaplan Higher Education Academy
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