Udayan Mukherjee
Singapore
Summary
Dexterous Executive, Accomplished Business Analyst with wealth of experience effectively delivering quality services leveraging on professional skills and best industry practices.
Expertise in planning job schedules and verifying accuracy of inventory counts through automated processes.
Recognized for maintaining on-time delivery schedules.
Proven success in leadership, operational excellence and organizational development with keen understanding of customer and management needs
Recognized for developing cost and time efficient operating processes delivering powerful, flexible and scalable business solutions.
Focused and communicative individual possessing superb data analysis, visualisation and customer service skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
ITSM Executive
PCCW Solutions Insys Ltd
Singapore, Singapore
12.2018 - Current
- Drove operational improvements which resulted in efficiency and better quality throughputs.
- Saved time by implementing automated processes that resulted in better accuracy and consistency.
- Designed Standard Operating Processes for beefing up new hires within a shorter timeframe
Business IT Consultant
Consulting Services
Singapore, Singapore
07.2016 - 11.2018
- Worked with diverse group of customers to understand needs and provide best of breed business solutions.
- Resolved operational or technical problems, improved operational efficiency and provided exceptional client support.
- Drove process improvements to relieve the costly resources focus on core business issues .
Financial Consultant
Prudential
Singapore, Singapore
12.2010 - 06.2016
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
Business IT Consultant
Consulting Services
Singapore, Singapore
11.2007 - 11.2010
- Drove operational improvements which resulted in savings and improved profit margins.
Manager - Projects, IT
British American Tobacco
Singapore, Singapore
04.1999 - 10.2007
- Designed business solutions for FMCG, Logistics, Education, Hospitslity, Manufacturing and various other industries
- Designed and Marketed Products developing a decent customer base in excess of 400 within 18 months.
Education
Post Graduate Dip in Comp. Sc. - Information Communication & Technology
Jadavpore University
IndiaM.Sc. in Nuclear Physics -
I I T Kharagpur
IndiaSkills
- Executive leadership
- Service Excellence
- Developing Standards and SOPs
- Executive-level presentations
- Asset Management & Control
- Configuring Notebooks
- Managing Tech Refresh
- Business Analysis
- Project Management
- Quality Assurance
- Change Management
- Go-To Professional
- Problem Solving
- Team Player
- Creative
- Customer Centric
- Executive support
Accomplishments
- Collaborated with team of 50+ in the development of challenging or 1st of its kind Business Solutions for a wide spectrum of industries in diverse framework of technology platforms
- Designed Mobile Sales Force Automation for local market which was then transformed as best practices for multiple countries like Hong Kong, United Arab Emirates, Taiwan, Vietnam, Malaysia, South Korea, and many more
- Conducted Customer Appreciation Seminars for feedback review on Product Features
- Designed Fully Automated Warehouse and Distribution Management System for local and global companies. In one of them worked with multiple vendors meeting back to back deadlines.
- Designed and developed corporate standards and SOPs that became best practices.
- Engaged with Management, Vendors and Customers on RFI, RFQ, RFQ, Contracts, Global Tenders and Business Case for buy-ins
Affiliations
- Singapore Computer Society
Certification
- NUS - ISS On Data Analytics
- Project Management Professional (CITPM)
Additional Information
LinkedIn url : https://www.linkedin.com/in/youaim
Timeline
ITSM Executive
PCCW Solutions Insys Ltd
12.2018 - Current
Business IT Consultant
Consulting Services
07.2016 - 11.2018
Financial Consultant
Prudential
12.2010 - 06.2016
Business IT Consultant
Consulting Services
11.2007 - 11.2010
Manager - Projects, IT
British American Tobacco
04.1999 - 10.2007
Post Graduate Dip in Comp. Sc. - Information Communication & Technology
Jadavpore University
M.Sc. in Nuclear Physics -
I I T Kharagpur
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