Tzu Wen Lin

• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.

Provides excellent customer service to all customers

• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

• Met or exceeded sales objectives on consistent basis to drive company growth.
• Trained, coached, and mentored new sales associates for maximum performance.

• Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
• Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.