Sports,Music appreciation and fine dining
Tze Chuan Lim
Flight Attendant (SIA)
Singapore
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Goal-oriented manager with distinguished experience in Type industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
27
27
years of professional experience
5
5
years of post-secondary education
Work History
Sales Manager
IPC Group
01.2022 - Current
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Used vendor expertise to deliver educational content to sales team.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
Leading Steward
Singapore Airlines
10.1995 - 07.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Delivered services to customer locations within specific timeframes.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
O Levels - Secondary
Dunman Secondary
Dunman Road 01.1985 - 12.1989
Skills
Staff Management
undefinedInterests
Timeline
Sales Manager
IPC Group
01.2022 - Current
Leading Steward
Singapore Airlines
10.1995 - 07.2021
O Levels - Secondary
Dunman Secondary
01.1985 - 12.1989
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