Hi, I’m
Tylor YAP
Summary
Result-oriented, dynamic professional with comprehensive experience in leading and optimizing logistics operations, ensuring effective supply chain management, and enhancing overall business performance. Proven track record in cabin crew management, delivering exceptional customer service, and ensuring passenger safety and comfort. Skilled in creating innovative and impactful learning and development programs to drive employee engagement, enhance productivity, and achieve organizational goals. Adept at fostering a positive and inclusive work environment, building strong cross-functional relationships, and collaborating effectively with stakeholders at all levels. Passionate about continuous learning, personal growth, and professional development.
Overview
7
years of professional experience
2
Languages
Work History
Watsons Personal Care Store
Management Trainee
03.2016 - 03.2017
Job overview
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Analyzed sales data for accurate forecasting, enabling proactive adjustments to strategy as needed for maximum revenue generation.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Analyzed customer feedback to identify areas for improvement.
- Improved management skills by participating in rigorous training programs and workshops.
Watsons Personal Care Store
Executive Team Leader, Logistics Operations
08.2017 - 03.2020
Job overview
- Generated payments for program-related activities to keep accurate records of financial expenditure.
- Facilitated smooth implementation of new software tools designed to streamline logistic operations workflow.
- Improved logistics efficiency by streamlining processes and implementing innovative solutions.
- Supervised logistics functions and operations.
- Negotiated contracts to secure favorable rates and terms.
- Prepared and presented reports to management on logistics performance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Singapore Airlines Ltd. / ADR
Cabin Crew Member
05.2020 - 06.2021
Job overview
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Assisted passengers in boarding and deplaning aircraft.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Followed company regulations and rules to promote safe environment for travelers and employees.
Shangri-la's Group
learning and Development Executive
10.2021 - 01.2023
Job overview
- Developed job-specific competencies and performance standards.
- Reduced training costs with the creation of efficient, targeted e-learning modules.
- Supported organizational change initiatives through thorough communication and effective training strategies.
- Standardized evaluation criteria across all courses allowing for consistent measurement of participant feedback for ongoing improvement efforts.
- Worked with vendors to customize courseware to accommodate business needs.
- Developed and executed performance management programs to increase employee engagement and productivity.
Education
MDISMDIS Campus 501 Stirling Road, Singapore 148951
High School Diploma
08.2018
Skills
- Training and Development
- Decision-Making
- Flexibility and Adaptability
- Time Management
- Group Trainings
- Vendor Relationship Management
- Project Management
- Team Collaboration
- Daily Operations Management
- Oral Presentation
- Procurement Tracking
- Microsoft Office
Languages
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
GCE A LEVEL
DIPLOMA IN BUSINESS MANAGEMENT
Timeline
learning and Development Executive
Shangri-la's Group
10.2021 - 01.2023
Cabin Crew Member
Singapore Airlines Ltd. / ADR
05.2020 - 06.2021
Executive Team Leader, Logistics Operations
Watsons Personal Care Store
08.2017 - 03.2020
Management Trainee
Watsons Personal Care Store
03.2016 - 03.2017
MDIS
High School Diploma
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