Tushar Punjabi
Pune
Summary
Risk & Fraud | KYC | Operations |Customer Service | Personal banking |
• Focused and enthusiastic professional with 13 years of experience in Customer Service, Operations, Finance and Investment Banking.
• Currently working as ANALYST (Contact Centre - Operations) in FRAUD operations – Legal & Compliance process with DBS Bank - Pune.
Strong communication skills with ability to handle both critical escalations and manage Fraud ops process efficiently.
Executive Profile:
- End to End Risk & Fraud expertise along with KYC Knowledge.
- Knowledge of Corporate Banking.
- Knowledge and understanding of the legislation that affects DBS bank and its customers (including the Data Protection Act, Companies Act, Insolvency Act, Financial Services Act, Money Laundering and confidentiality regulations).
- Work closely with other KYC Managers to support
- KYC Leadership in delivering an outstanding performance across the team, demonstrating excellent behaviors and positively embracing and contributing to the KYC change program.
- A specialist member of the Risk, Fraud & KYC (Know Your Customer) team specializing in obtaining, completing and maintaining all Regulatory KYC documentation for our clients in accordance with the Bank's guidelines & Global financial regulations.
Professional Experience:
Brands Worked with:
MAERSK (10 years) & DBS Bank (3 years)
Overview
18
18
years of professional experience
Work History
Analyst -Risk & Fraud | KYC | Operations
DBS Bank (3 Years)
09.2022 - Current
Key Responsibilities:
- Joined DBS bank as a Team Manager for Contact Centre Operations process and led Escalation Desk.
- · Recently got promoted (Feb'2025) to Analyst for Fraud Operations – Legal & Compliance team.
- · Responsible for managing 24*7 teams supporting LEA deliverables.
- · Responsible for developing and implementing action plans for detecting fraudulent activities.
- · Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process.
- · Timely review of Fraud and Authorization rules/parameters in respective systems based on Analysis of new fraud trends.
- · Ensure compliance with all laid down policies and procedures for smooth operations of unit.
- · Building model for fraud monitoring and provide training to subordinates to efficiently manage fraud monitoring process
- · To ensure investigation is completed & closure report is issued within TAT from the date when case is referred
- · Implementation of fraud rules in systems based on Analysis of new fraud trends.
- · Monitor real time queues and identify high risk transactions within acceptable turnaround time
- · Monitor personal and team performance and identify ways to improve team performance and service standards.
- · Actively review and streamline operation processes
Senior Operations Team Leader
Maersk Global Service Centre (10 Years)
11.2006 - 01.2016
OPERATION MANAGEMENT SKILLS:
- Handling team of 42 members.
- Handling & supervising the team along with queries.
- Working and achieving targets in high pressure
- Implement ideas around process improvements / re-engineering to reduce Turn Around Time and improve accuracy.
- Liaise with the client in getting clarifications on process through chats and escalating customer issue as and when required with adequate sample data.
- Handling functions like pre-shifts staff briefings and shift management.
- Ensuring that the Day to Day Transactions are done accurately & within the defined Timeline.
- Preparing Weekly Productivity Report & Monthly Business Review (MIS).
- Reviewed work performance of team members and took corrective action where appropriate.
- Conducting 1-O-1’s & Appraisals – Monthly/Quarterly/ Half-Yearly.
Education
Bachelors Of Commerce
Ness Wadia College Of Commerce
01-2006
SSC
SSPMS Army School
01-2000
Skills
- MS Excel
- Decision-making
- Excel proficiency
- Data research and validation
Accomplishments
Awards & Recognition:
- 9 Team Extra Miler Award for the month.
- 14 Spot Awards.
- Star Leader / Best Team Leader for the year, (2024-2025). This is one award that’s really close to my heart. As in the first year itself with DBS, I was able to bag this award
Most Proud Of:
- Persistence & Loyalty:- I showed despite the hard moments and my willingness to stay with Maersk for almost 10 years and now with DBS since 3 years.
- Striking that Balance:- a successful one indeed between my Bosses and my team and this one factor is something which I performed really well which led to an overall success of my team and myself on personal front.
- Being called a Peoples leader:- is one thing I achieved in this span of 10 years, wherein my Bosses were proud of me and the ways I lead my team.
Hobbies and Interests
- Driving Cars
- Cooking Multi Cuisines
- Reading books, rarely though, when I come across a good book, like recent one was Deep Work
Personal Information
- Date of Birth: 28th September 1984
- Gender: Male
- Nationality: Indian
- Marital Status: Divorced
Timeline
Analyst -Risk & Fraud | KYC | Operations
DBS Bank (3 Years)
09.2022 - Current
Senior Operations Team Leader
Maersk Global Service Centre (10 Years)
11.2006 - 01.2016
Bachelors Of Commerce
Ness Wadia College Of Commerce
SSC
SSPMS Army School
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