Yuki Tung
Summary
Proven track record in enhancing customer satisfaction and streamlining payment processes at Deluxe Lido Palace Pte Ltd, showcasing strong cash handling and teamwork skills. Achieved significant improvements in transaction accuracy and staff cooperation, leveraging patience and empathy to resolve conflicts and foster a positive shopping experience. Motivated cashier and stocker with Number years of experience in Industry. Accomplished various tasks daily, including Task, stocking shelves with Product or Service and collecting payments with cash registers. Cheerful when assisting customers and coworkers.
Overview
7
7
years of professional experience
Work History
Cashier Assistant
Deluxe Lido Palace Pte Ltd
10.2022 - 04.2024
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Enhanced customer checkout experience by providing efficient and accurate transaction processing.
- Maintained accurate cash drawer through careful cash handling and reconciliation processes.
- Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
Manager/cashier
Qinza Pub
03.2017 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
PMR -
SMK KAMPAR
MalaysiaSkills
- Teamwork and Collaboration
- Patience and Empathy
- Payment Processing
- Cash Handling
- Basic Math
- Product Scanning
Languages
Chinese (Mandarin)
Advanced (C1)
Malay
Intermediate (B1)
English
Beginner (A1)
Timeline
Cashier Assistant
Deluxe Lido Palace Pte Ltd
10.2022 - 04.2024
Manager/cashier
Qinza Pub
03.2017 - 05.2022
PMR -
SMK KAMPAR
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