Open To Work
Tulasi Devi d/o Arnagari Pillai
Agency for Integrated Care @ Alexandra Hospital
Bukit Batok East Avenue
14
Years of experience
3
Languages
I am a perceptive and collaborative clinician with 13 years of complex clinical casework experience. Recognized for building a care culture that supports clients, families, and professionals through advocacy work.
Work History
Care Consultant (Assistant Manager)
5 Months- Assessment and Care Planning: Conducted comprehensive client assessments using the Check Up tool to evaluate medical, functional, and psychosocial needs. Developed individualized care plans by identifying appropriate support services for clients and caregivers, ensuring holistic and person-centred care. Applied the SBAR framework to escalate complex cases to the medical team, facilitating timely intervention and coordinated decision-making.
- Referral Management: Managed the end-to-end referral process for inpatient clients, including creating BRIGHT referrals and ensuring eligibility criteria are met with clear clinical justifications. Coordinated service linkage within clients’ subregions and provided detailed explanations of care options to clients and next-of-kin, empowering informed decision-making and smooth care transitions.
- Multisystem Navigation: Utilized healthcare systems such as EPIC, BRIGHT, and AIC SharePoint to support case management and care coordination. Maintained accurate data entry of referrals and timely documentation across platforms, ensuring seamless communication and continuity across healthcare and community care providers.
- Achievements: Successfully facilitated 340 referrals up to June 2026, contributed to operations division for effective care integration, and meaningfully engaged family members coping with significant life changes due to sudden change in their loved ones' health.
Senior Care Coordinator (Senior Registered Nurse)
10 Years 4 Months- Effective Clinical Assessment & Care Planning: Delivered holistic assessment through application of biopsychosocial-spiritual framework and Advanced Care Planning discussions. Accurately identified key systemic factors that impacted care outcomes.
- Psychotherapy Skills & Strategic Crisis Intervention: Facilitated behavioral change and de-escalated medical crises using psychotherapy techniques, effectively addressing immediate client needs and promoting long-term stability.
- Mentorship: Guided team members on clinical best practices and cultural competency; collaborated with multi-agency partners to address system barriers and enhance client access to services.
- Achievements: Consistently top performer in KPIs, delivering service excellence through advocacy, held multiple clinical roles, and Long service award in 2020 and AIC Community Care Manpower Development Award in 2019.
Senior Registered Nurse
2 Years- Psychogeriatric Specialisation: Screened and triaged clients with major neurocognitive deficits. Regularly reviewed medical treatment with the primary healthcare team to manage challenging behaviours and reduce caregiver stress through daycare engagement.
- Facilitated Case Discussions: Proactively engaged in MDM for clients with complex needs, implementing tailored interventions that enhanced client and family engagement.
- Clinical Supervisor: Identified and provided adequate on-the-job training for Senior Community Care Associates and Community Care Associates. Additionally, I was involved in back-to-back staff competency training for 2 years.
- Service Quality: Participated in MOH audits and quarterly internal centre audits, streamlining centre operations, and clarifying decision criteria for clinical issues in the absence of a centre nurse.
- Achievements: Engaged reluctant caregivers to increase involvement in monitoring support and help-seeking behaviors, strengthening caregiver-client relationships, increased daycare staff knowledge and skills competency through job re-design courses, and re-designed escalation protocol for functionality purposes.
Case Manager
2 Years 8 Months- Team Lead Role: Excelled in mentoring and motivating new nursing staff. Tasked to deliver impactful orientation programs and on-the-job training which resulted in seamless transitions and exceptional client care.
- Operational Support: Streamlined administrative tasks, including yearly audits and quarterly Centre claims, maintained accurate client data, and supported operational efficiency with precision and expertise.
- Achievements: Mastered medical casework ethics and principles, and led a small team managing over 35 daily clients with neurological and psychiatric conditions.
Education
Bachelor of Science - Psychology
Diploma - Health Sciences (Nursing)
Skills
Clinical Advocacy
Astute Clinical Assessment
Multi-Agency Care Planning
Documentation Proficiency
Languages
English and Tamil
C2
Bilingual or Proficient
Malay
B2
Upper intermediate
Mandarin
A2
Elementary
Affiliations
- Annual Registration with Singapore Nursing Board since 09/2012
- Basic Cardiac Life Support and Automated External Defibrillator
Interests
Exploring historical sites
Star gazing
Timeline
Care Consultant (Assistant Manager)
Agency for Integrated Care @ Alexandra Hospital
02.2026 - CurrentRead More
Senior Registered Nurse
St. Andrew’s Senior Care – Hillview
03.2023 - 03.2025Read More
Senior Care Coordinator (Senior Registered Nurse)
St. Andrew’s Community Hospital
10.2015 - 02.2026Read More
Case Manager
Tembusu Eldercare Centre – Jurong West
06.2012 - 02.2015Read More
Singapore University of Social Sciences
Bachelor of Science from Psychology
Read More
Ngee Ann Polytechnic
Diploma from Health Sciences (Nursing)
Read More