Tuan Hsiao Julian Chew

Oversee the sport centre operations with a strong background in sports management, safety training, and amusement ride operations. Proven track record in leading teams, ensuring operational efficiency, and maintaining high safety standards in various recreational and sporting facilities.

• Coordinated events and programs for the center, boosting community engagement and participation.
• Evaluated employee performance against established benchmarks for continuous improvement opportunities.
• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
• Managed client records in compliance with privacy regulations, ensuring confidentiality of sensitive information at all times.
• Maintained a clean, organized, and welcoming environment for clients through regular facilities inspections and upkeep tasks.
• Participated in regional network meetings to stay current on industry trends and best practices in management techniques.
• Monitored inventory levels to maintain adequate supplies while minimizing expenses, supporting budgetary objectives.
• Managed daily schedules, ensuring optimal allocation of resources and staff coverage.
• Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Trained and guided team members to maintain high productivity and performance metrics.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

• Managed emergency situations with professionalism and efficiency, coordinating resources and personnel to address incidents quickly and minimize risk to swimmers or staff.
• Oversaw maintenance tasks such as cleaning pool decks or adjusting chlorine levels to provide a safe and comfortable swimming environment for all guests.
• Coordinated schedules, effectively managing a team of 10+ lifeguards for optimal coverage during peak hours.
• Ensured swimmer safety by vigilantly monitoring pool activity and enforcing rules and regulations.
• Mentored junior lifeguards in proper rescue techniques, ensuring consistent high-quality performance across the team.
• Increased guest satisfaction by addressing concerns promptly and professionally, demonstrating exceptional customer service skills.
• Maintained accurate records of pool usage, chemical levels, incident reports, and equipment inventory for efficient operations management.
• Collaborated with other departments to ensure seamless integration of aquatics programs within the larger recreation facility offerings.
• Detailed safety rules and procedures regarding activities to customers and guests.
• Monitored assigned areas for unsafe activity and took corrective actions.
• Trained and managed team of lifeguards on pool safety and risk management protocols.
• Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
• Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
• Scanned main areas to monitor for any safety risks.
• Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
• Enhanced swimmer safety by enforcing pool rules and regulations consistently.
• Responded to life-threatening emergencies and provided first aid and CPR.
• Maintained high standards of cleanliness throughout the facility with diligent attention to detail during routine cleaning operations.
• Minimized risk of accidents with thorough daily inspections of pool equipment and surrounding areas.
• Developed emergency action plan, significantly streamlining response times during critical incidents.
• Conducts OJT

• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Scanned main areas to monitor for any safety risks.
• Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
• Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
• Attentively monitored swimmers to identify distress.
• Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
• Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
• Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
• Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
• Upheld hygiene standards in pool and surrounding area.
• Collaborated closely with management to identify areas for improvement within the lifeguarding program.
• Prevented accidents through regular equipment inspections and maintenance.
• Gave private lessons to special needs students and taught floating techniques and treading water.
• Entered water immediately to pull struggling swimmers to safety.
• Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
• Monitored pools and surrounding areas for adherence to safety protocols.