Tuan Nguyen
Overview
9
9
years of professional experience
Work History
Local Client Manager
Maersk Vietnam
05.2023 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Vietnam Vertical Lead (FMCG, Automotive, Chemical)
Sealand - A Maersk Company
09.2022 - 04.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Built pipeline of 1.4 mil USD annually for 3 verticals: FMCG, Chemical, and Automotive.
- Set target sales calls, and sales activities and managed reports for the vertical team.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Key Account Manager
Sealand - A Maersk Company
09.2021 - 08.2022
- Achieved 130% target for 4 consecutive quarters
- Built and maintained strong client relationships to drive business growth - Top Key Clients including P&G, Nestle, Honda, Toyota, Stavian, Lixil.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
Business Development Supervisor
Yusen Logistics Vietnam
04.2017 - 08.2019
- Managed top 20 most significant contract logistics key accounts with total revenue of USD 1.2 million per month, 10% of the company's in total, including TOTO, Ajinomoto, Panasonic, P&G etc.
- Led a business development team of 4 people and a nationwide operation team of 20 people, including warehouse staff and transportation operators.
Business Development Executive
Yusen Logistics Vietnam
11.2014 - 03.2017
- Created cost simulation to analyze profit and loss for cross-region tenders, and advised seamless supply chain solutions for global customers named: P&G, Canon, Piaggio, Kohl, Uniqlo
- Authored report on the impact of logistics costs on an overall supply chain for six companies; monthly organized meeting with customers to present
Education
MBA - Supply Chain Management
The University of Arkansas, Sam M. Walton College of Business
The United States08.2021
International Business
National Economics University
Hanoi, Vietnam07.2014
Skills
- Data Management
- Verbal Communication
- Critical Thinking
- Strategic Planning
- Microsoft Office
- Active Listening
Favorite Quote
" The Problem Is Not the Problem. The Problem is Your Attitude About the Problem" - Captain Jack Sparrow
Sport
Badminton, Basketball, Football, Padel, Gym, Running, Swimming
Books
Atomic Habits - James Clear
Start With Why - Simon Sinek
The Infinite Game - Simon Sinek
The Fountainhead - Ayn Rand
Lift Off - Eric Berger
Range - David Epstein
Bezonomics - Brian Dumaine
Fooled Winners - David Lockwood
Timeline
Local Client Manager
Maersk Vietnam
05.2023 - Current
Vietnam Vertical Lead (FMCG, Automotive, Chemical)
Sealand - A Maersk Company
09.2022 - 04.2023
Key Account Manager
Sealand - A Maersk Company
09.2021 - 08.2022
Business Development Supervisor
Yusen Logistics Vietnam
04.2017 - 08.2019
Business Development Executive
Yusen Logistics Vietnam
11.2014 - 03.2017
MBA - Supply Chain Management
The University of Arkansas, Sam M. Walton College of Business
International Business
National Economics University
Similar Profiles
DO QUANG HUY NGUYENDO QUANG HUY NGUYEN
International Business Executive at Maersk VietnamInternational Business Executive at Maersk Vietnam
NGUYEN VUONG MINH MANNGUYEN VUONG MINH MAN
Vietnam MyMaersk and Cambodia SCP Superuser at Maersk VietnamVietnam MyMaersk and Cambodia SCP Superuser at Maersk Vietnam
Ngoc Chau DangNgoc Chau Dang
Procurement Specialist at MAERSK VIETNAM LTDProcurement Specialist at MAERSK VIETNAM LTD
Joseph MartinezJoseph Martinez
Local Client Partner at YelpLocal Client Partner at Yelp
Carleigh ParrishCarleigh Parrish
Senior Local Client Partner at YelpSenior Local Client Partner at Yelp