Tsin Fong Ng

• Build and maintain a good relationship with client.
• Provide general support to visitors.
• Dealing with correspondence, complaints and enquire.
• Ordering stationery, and office / IT equipment.
• Booking transport and accommodation.
• Assisting HR and finance functions by keeping personnel records up to date, arranging interviews and updating financial documents.
• Assist debt collection department.
• Follow up daily payment and overdue repayment.
• Locate and notify customers of delinquent accounts by mail, email, message and telephone to solicit payment.
• Providing alternative arrangements for those having financial difficulties.
• Create or update customer interactions within the call management system to keep track of callers’ enquiries and payments.
• Basic Accounting for tallying month end reports.
• Updated reports, managed accounts and generated reports for company database.

• Carried out day-to-day duties accurately and efficiently.
• Resolved problems, improved operations and provided exceptional service.
• Worked with customers to understand needs and provide excellent service.
• Maintained excellent attendance record, consistently arriving to work on time.
• General administration work.
• Prepare daily schedule for technician and resolve technical issue on site to ensure a smooth work flow.
• Getting sales and prepare quotation for client.
• Meeting and managing database.
• Prepare tender quotation and submission.
• Build and maintain a good relationship with client.
• Dealing with correspondence, complaints and enquire.
• Ordering stationery and IT equipment.
• Booking transport and accommodation.
• Prepare monthly payroll.
• Apply worker work pass

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• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Maintained daily report documents, memos and invoices.
• Booked airfare, hotel and ground transportation to coordinate office travel.
• Reviewed and balanced daily bank deposits and deposit report.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Organized envelopes, postage and mail correspondence for staff and leadership.
• Created and updated records and files to maintain document compliance.
• Scheduled appointments and conducted follow-up calls to clients.
• General administration work.
• Prepare daily schedule for technician and resolve technical issue on site to ensure a smooth work flow.
• Getting sales and prepare quotation for client.
• Meeting and managing database.
• Prepare monthly payroll.
• Prepare tender quotation and submission.
• Build and maintain a good relationship with client.
• Dealing with correspondence, complaints and enquire.
• Ordering stationery and IT equipment.

• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Monitored current trends to understand fashions and better serve customer needs.
• Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
• Applying facial.
• Administering manicures and pedicures and nail treatments.
• Booking client in for appointment.
• Being attentive to guests all the time.
• Giving sales presentations to potential customers, explaining the benefits of our service.
• Scheduled customer appointments and rearranged individual time slots to meet demand.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Created employee schedules to align coverage with forecasted demands.
• Trained team members in successful strategies to meet operational and sales targets.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Managed inventory control, cash control and store opening and closing procedures.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Submitted reports to senior management to aid in business decision-making and planning.
• Have excellent product knowledge and enjoy providing great customer service and after sales follow up.
• Prepare monthly sales report for senior management.
• Supervise product inventory; verify quantity of stock received.
• Perform monthly stock take