William Tsen Vui Lam
Summary
Detail-oriented team player with strong organizational skills to build rapport between the company and customer. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
TDCX
07.2017 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Researched client requests to create best possible solutions for diverse needs.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new recruit on operating procedures and company services.
Education
Bachelor of Arts - Public Relations
UNIVERSITI TUNKU ABDUL RAHMAN
Malaysia08.2016
Skills
- Conflict Mediation
- Cultural Awareness
- Computer Proficiency
- Critical Thinking
- Administrative and Office Support
- Staff Training
- Bilingual
Languages
English
Malay
Timeline
Customer Service Executive
TDCX
07.2017 - Current
Bachelor of Arts - Public Relations
UNIVERSITI TUNKU ABDUL RAHMAN
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