T.S. MAIYAPPAN
Block 248, #10-58 Bukit Batok East Ave 5
Singapore,Singapore
Summary
Highly experienced System / Network / IT Administrator / Specialist Technical Support with 20+ years of experience in commercial IT. Previous technical duties have included all aspects of company needs with IT support, System Administration, System documentation, LAN Configuration, and System implementation.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Specialist Technical support
West Pharmaceutical
3 2022 - 4 2024
- Technical Support Specialist is required to provide administrative and technical end user support in West manufacturing facilities and offices in APAC region, focusing mainly on Singapore sites
- Technical support person is expected to provide 24/7 technical assistance via email, phone and in-person support whichever deem necessary
- Troubleshooting experience and knowledge of back-end infrastructure support which includes network and server support
- Additionally, to resolve incident and problem tickets logged in JIRA ticketing system and be able to provide support to 3rd party application programs.
- Devised and implemented processes and procedures to streamline operations
- Developed strong client relationships through consistent communication and attentive service
- Followed all company policies and procedures to deliver quality work
Senior IT Engineer
FUGRO Pte Ltd
04.2018 - 03.2022
- Major project completed successfully on Fugro Singapore Migration for Exchange server 2008 to Office 365 with 200 Users mailbox migration
- Execute, Manage, and lead office 365 migrations for Microsoft clients (200users) Managed overall administration of Windows System applications
- Performed various troubleshooting and maintenance operations in Windows Server environments
- Active Directory support and Administration (Group policy, permissions, account provisioning) Exchange office 365 support, maintenance, and administration (Account provisioning, migration from Exchange to office 365, distribution group creation)
- Implementation and Administration of Windows Server 2008 R2, Windows Server 2008 and Windows server 2003
- Strong understanding of Windows system administration, installation, security, user management, networking, and disk configuration
- Upgrade/Migration of Windows File Server 2000 to Windows Server 2008 Citrix administration and support Responsible for server administration tasks including User Accounts and file sharing permission maintenance, group policy, and development of documentation for future IT use
- Responsible for resolving day-to-day hardware and software issues including desktop and network administration
- Corporate office environment supports several technologies such as NA VISION 2009 and 2013, Operating systems and software in user server 2012 R2, Server 2008 R2, Server 2008 R2, with Active Directory, Exchange Server, Windows 10 Pro, Windows 7 Pro, and Office 2013/2010
- Veeam Backup Setup and Maintenance for all active servers with daily/Weekly and Monthly backups.
Senior IT Engineer
CLEARLAB SG Pte Ltd
09.2007 - 03.2018
- VMware ESX Server 6.0 and VMware Administrator
- Managed overall administration of Windows System applications
- Performed various troubleshooting and maintenance operations in Windows Server environments
- Implementation and Administration of Windows Server 2008 R2, Windows Server 2008 and Windows server 2003
- Strong understanding of Windows system administration, installation, security, user management, networking, and disk configuration
- Upgrade/Migration of Windows File Server 2000 to Windows Server 2008 using suitable approach
- Maintenance of Server Implementation and Administration of Windows Active Directory and support over 180 users
- Maintain Servers in Administrating DHCP in Active Directory Implementing domain and local policies, implementing GPOs, Maintenance of Antivirus SOPHOS Administration Servers
- Maintain and administration of ERP-NAV System SQL Servers
- Maintain and administration of Backup/Restore with Symantec Backup Exec2010R2 and VERITAS Backup Exec10d for Windows Email Server and Windows File Server
- Implementing and maintaining administration of McAfee DLP (DATA LEAK Production) servers
- Experienced McAfee/ePO Administrator; leverage applications to optimize balance between scanning protection and system performance
- Implementing and maintaining administration of NAV ERP System IT Administration.
Education
B.Sc (Math’s) -
Bharathiyar University
PSG College Of Arts And Science,, Coimbatore, 01.1988 - 04.1991
XII – Higher Secondary - undefined
Sarvajana Higher Secondary School, Coimbatore, State Board
X – STSE - undefined
Mani Higher Secondary School, Coimbatore, State Board
Skills
Machinery Maintenance
Networking Experience
Knowledge and experience in the following network technologies: Cisco. LAN, WAN, VLAN, FTP, HTTP, TCP/IP, DNS, DHCP, gateways, firewalls, and networking hardware such as Cisco switches and routers along with MacAfee DLP monitoring system. Experience in administrating and managing VMware ESX Server 4.5 Administrator, Experience in administrating and managing SOPHOS, Experience in creating scripts and batch files for various tasks through primal script using programming languages such as Java, HTML, SQL, PL/SQL, batch file, and shell scripting.
Technical Support Experience
A great deal of knowledge and experience in building and maintaining Windows Environment, Experience with installing, supporting, and administering the following programs: Microsoft Office 365 suite applications, Share Point, One drive, SOPHOS Antivirus, MacAfee, and variety of data backup & Imaging software such as Veeam backup and Acronis.
Skill Set
Managed Virtualization Project to set up new vSphere Data Centre and VI3 to VSphere Migration with complete accountability for planning, designing, and, implementing new virtual environment. Successfully executed a P2V Project involving a virtual environment of over 08 physical machines; it solved space and power capacity constraints at Data Centre Provided complete support for VMware virtual infrastructures., Recommending IT infrastructure requirements and upgrading to ensure acceptable levels of Security, Disaster Management and Data Recovery plans; establishing and running Data Centre infrastructure including Server Racking, Cable Laying, Tagging, Documentation, etc. Supervising the provisioning, installation, and maintenance of servers from Ghost image and installing different monitoring and backup agents; coordinating with backup and tool administrator for monitoring and backup. Providing hardware support on different platforms; coordinating with 3rd Party Vendors and Service Providers; backing up & restoring data from the tape library and managing the backup tapes, keeping an inventory, and sending and receiving tapes to and from off-site storage., Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLA; detecting, logging, categorizing, and prioritizing incidents; providing initial Incident Support. Closing incidents after verification from users; defining and planning separate procedures for major incidents; ensuring adherence to SLA and priority-based management. Resolving problems & issues within set timelines thereby developing the Knowledge Base; ensuring that the issue does not happen again., Successfully improved server availability, reduced workload for IT staff and automated server deployment for various business units by leveraging on a highly available VMware Virtual Infrastructure Environment supporting both production and development environments containing servers running SQL, IIS, Exchange & ERP NAV Software. Managed complete design and implementation of SAN environments thereby ensuring high availability and performance characteristics for VMware Virtual Infrastructure & SAN-backed applications. Conceptualised, drafted, and implemented policies & procedures on network equipment and maintenance Instrumental in managing complete configuration and installation of: EMC CX310 SAN QNAP NAS Net App FAS/V-Series. VMware ESX (5.5), ESXi, and vSphere 5 environments with Virtual Centre Management, Lab Manager, VMware View 4 & 4.5, VMware vApps, Thin Apps, Consolidated Backup, DRS, and HA. VMs & Templates. Monitoring Tools MacAfee DLP/ePO policy SOPHOS Antivirus Server Design, deployment, and maintenance of a broad range of Microsoft Technologies including: Windows Server 2008, 2003, 2000. Exchange Server 2010 & 2007. Internet Security and Acceleration (ISA) Server 2004, 2006. SQL Server 2000, 2005, 2008. Windows Server Update Services (WSUS), DNS, WINS, DHCP, and Active Directory. Group Policy Design & Implementation, IIS, and Terminal Services. Received appreciation from MD & employees of the company for written communications to educate/follow best IT practices & implementing new systems. Web Development Environment: Cold Fusion 5.0 and Visual Studio.NET 2002/2003 ASP.NET, VB.NET, ASP, DHTML (JavaScript), Front Page 98, HTML XML, Net Object Fusion 5.0 Web Development using Active Server Internet Information Server environment Pages (VBScript) User Interface: Visual Basic 6.0 & Oracle Developer – 2000 Oracle Forms, Reports, and CRYSTAL Reports Database: MS - SQL Server 2008, Oracle, MS – Access Programming Languages: ASP.NET, ASP, VB 6.0, and VB.Net, Visual Basic Script JAVA, J2EE , Applet and Servlet Methodology Used: ActiveX, COM, DCOM, TCP/IP, Serial port Communication, System Analyst/GP Administrator jobs for MS Dynamics GP Systems Administration including the installation and configuration of GP, FRX reports- Smart list Builder- and GP Securities. Overall in charge of all models Sales, Purchase, Receivable Management, Payable Management, Project Accounting, Analytical Accounting, Finance, Integration Management, MS Dynamics GP Systems Administration, Crystal Reports, and MS-SQL Server 2005., Implemented and maintain the company security system including 24 security cameras and door access control devices on all exterior entrances creating a secure environment for all staff. Access to the building is positively controlled requiring visitors to check in prior to accessing the building
Course Completed
- Microsoft Certified System Administrator [MCSA] Course in INFORMATICS, Singapore
- CISCO Certified Network Associate [CCNA] in INFORMATICS, Singapore
- Specialist Diploma in Web Development Technology – Singapore Polytechnic, Singapore
- MDC Certified “COLDFUSION” - A complete Education and Testing Procedure Under the guidelines and Syllabus from MDC Systems, USA
- Pentafour Software’s (Pentasoft)Certified “ASP Programmer” - Complete Education under the guidelines and Syllabus from Pentafour Software, Chennai
- Computer Software College (CSC) Certified “Oracle 7.1” – A Complete Education Under the guidelines and Syllabus from CSC, Chennai
- Sree Andal Computer Services (SACS) Certified“NationalTrade Certificate “– A complete Education under the guidelines an Syllabus from Government I.T.I, New Delhi
- Sree Andal Computer Services (SACS) Certified “Post Graduate Diploma in Computer Applications (PGDCA)”
Work Experience
20 Years
Last Drawn Salary
4940
Server Experience
Experienced maintaining and administering servers using the following server technologies: Windows Servers, Active Directory, Email server (Exchange), Webmail (Squirrel Mail), database server (SQL server), web server, FTP, file server and firewall. Working with more than 200 users including South Korea, the UK, USA and support to manage and maintain 15 servers.
Personal Information
- Date of Birth: 05/01/1971
- Nationality: Indian
- Availability: Immediate
- Visa Status: Singapore PR
Timeline
Senior IT Engineer
FUGRO Pte Ltd
04.2018 - 03.2022
Senior IT Engineer
CLEARLAB SG Pte Ltd
09.2007 - 03.2018
B.Sc (Math’s) -
Bharathiyar University
01.1988 - 04.1991
Specialist Technical support
West Pharmaceutical
3 2022 - 4 2024
XII – Higher Secondary - undefined
Sarvajana Higher Secondary School, Coimbatore, State Board
X – STSE - undefined
Mani Higher Secondary School, Coimbatore, State Board
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