Summary
Overview
Work History
Education
Skills
Event Experience
Timeline
Generic

Tristan Hii Nai HAo

Summary

I am a graduating Event Management student from ITE in my final year, actively pursuing a Work-Study Diploma position specializing in Event Management that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Fueled by a genuine passion for crafting unforgettable experiences, I bring strong organizational, time management, and communication skills to the table. With hands-on experience in event planning and meticulous attention to detail, I am assured of my capability to contribute to the seamless execution of successful events and absorb valuable insights from seasoned industry professionals. I am enthusiastic about bringing my dedication and passion to your organization, aiming to make a positive and meaningful contribution to your team.

Overview

Work History

Waiter/Server

SBCD Korean Tofu House
  • Help the patrons with their queries
  • Ensure the safety of the patrons on the grandstand
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business

Intern

Aux Media Group
10.2023 - 02.2024
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans, timelines and budgets.

Education

Higher Nitec in Event Management -

Institution of Technical Education

GCE 'O' Levels -

Juying Secondary School

Skills

  • Computer and Literacy
  • Amadeus
  • Microsoft Words
  • Microsoft Excel
  • Microsoft Power point
  • Language and Literacy (Spoken & Written)
  • English
  • Chinese
  • Time Management: Able to prioritize task, meet deadlines and manage multiple projects simultaneously
  • Customer Service: Able to provide excellent customer service to clients and attendees from my past experience at my part-time job as a waiter, ensuring their satisfaction throughout the event

Event Experience

Industrial Transformation ASIA-PACIFIC, 18 Oct - 20 Oct 2022

  • To welcome, communicate effectively, and build positive relationships with visitors and delegates by supporting them at the registration area
  • Accurately collecting and recording participant information, addressing inquiries, and ensuring a positive initial experience for event attendees
  • Work and communicate effectively with team members to ensure a smooth execution.


Singapore Fintech Festival, 2 Nov - 4 Nov 2022

  • Managing the lounge area, addressing delegate inquiries, and ensuring that their needs were met with efficiency and courtesy
  • Creating a welcoming and comfortable environment for event delegates
  • Tailoring lounge experiences to align with the preferences and expectations of diverse delegates, showcasing adaptability, and a customer-centric approach


Formula 1 Singapore Airlines Singapore Grand Prix 2022, 2023 

  • Directing patrons to their designated seating areas, providing information about event schedules and facilities, and assisting with crowd management
  • Required a high level of adaptability and quick decision-making in a fast-paced and dynamic environment.
  • Gained insights into the importance of teamwork, coordination, and effective communication in delivering a seamless event experience.


Seletar Country Club's Family Day & Open House 11 Feb 2023 

  • Set up of AV equipments for live streaming
  • Teardown of venue
  • Communicate with group members to ensure the show run smoothly


MHC Beats On Baghdad, 18 Nov 2023

  • Ensure logistic and performers is there on time
  • Crowd Control
  • Oversee the event safety




Timeline

Intern

Aux Media Group
10.2023 - 02.2024

Waiter/Server

SBCD Korean Tofu House

Higher Nitec in Event Management -

Institution of Technical Education

GCE 'O' Levels -

Juying Secondary School
Tristan Hii Nai HAo