Trisha Alyssa Velarde
.................................................................................
Summary
Dedicated professional with a proven track record in hospitality, administrative, recruitment, and talent acquisition fields, with a strong emphasis on delivering outstanding customer service. Collaborative and strong team-worker adept at bridging diverse cultures, leveraging a critical mindset and robust sales experience. Embraces challenges with determination and a continuous thirst for knowledge. Known as the 'jack of all trades', excel at wearing multiple hats to drive organizational success. Recognized as the team's morale booster, infusing joy into the work environment. Outside of work, passionate about traveling, adrenaline-rush activities.
Overview
8
8
years of professional experience
Work History
Front Of House
GiGi Gastrobar & Bistro - The Sail, Marina Bay
10.2023 - Current
- Demonstrated exceptional interpersonal skills, fostering a welcoming atmosphere that enhances guest satisfaction
- Specialized knowledge in food and beverage areas (Food Preparation, Barista and Bartending)
- Drove sales and service using suggestive selling techniques, effectively upsold additional items and premium services
- Ensured compliance with health and safety regulations by regularly inspecting the front of house area for potential hazards
- Increased repeat business by providing exceptional customer service and building rapport with patrons
- Proven ability to collaborate effectively with team members to deliver seamless service
- Skilled in promptly resolving guest complaints
- Managed inventory through effectively ordering and stocking
- Proficient in utilizing industry-specific software for reservations, order processing, and payment transactions
Recruitment Specialist
IBM Talent Acquisition & Optimization (HealthCare Account) Risewave Consulting, Inc.
01.2023 - 01.2024
- Managed end-to-end recruitment for a high-volume hiring project within a tight timeline and reducing time-to-hire
- Build job requisitions with precision and attention to organizational needs and coordinate with Hiring Managers
- Calculate competitive pay rates and author compelling offer letters to secure top talent
- Craft dynamic sourcing strategies, leveraging passive candidate engagement and innovative recruitment marketing techniques
- Propel recruitment initiatives through creative programs, events, and campaigns to enhance referral networks and candidate pipelines
- Lead targeted recruitment projects, utilizing tools such as email marketing, organizational mapping, and professional network engagement to attract high-caliber candidates
- Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates
Talent Acquisition
IBEX Global
11.2021 - 1 2023
- Managed end-to-end recruitment for a high-volume hiring project within a tight timeline and reducing time-to-hire
- Conduct thorough candidate screenings, utilizing phone, video, and in-person interviews.
- Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events
- Proactively identify future talent needs, crafting precise job descriptions and specifications
- Efficiently administer referral, bonus, and promotional payout processes
Front Desk Receptionist Cum Company Admin
Rudolf Lietz Inc. (Germany-Philippines-Vietnam)
09.2019 - 05.2021
- Delivered exemplary customer service to both internal teams and international partners
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Efficiently managed CEO's email correspondence and incoming call prioritization
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Coordinated and scheduled executive board and foundation meetings with precision
- Executed courier services for document pickup and delivery, ensuring timely operations
- Oversaw import logistics, tracking shipments from origin to destination with vigilance
- Enhanced office productivity by creating and refining critical documents using Excel, spreadsheets, and data management tools
- Processed billing and authorized vendor payments, maintaining financial accuracy
- Strategically analyzed costs to optimize shipping arrangements and coordinated prompt deliveries
Front Office Receptionist
Edsa Shangri-La
06.2018 - 08.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined guest check-in/check-out operations, ensuring a seamless experience
- Drove sales and service using suggestive selling techniques, effectively upsold additional items and premium services
- Managed accurate billing processes, safeguarding correct guest charges
- Facilitated guest enrollment in rewards programs, clarifying usage protocols
- Processed daily credit card settlements efficiently
- Maintained meticulous records of room occupancy and rate statistics
- Compiled comprehensive revenue reports across multiple payment methods
- Proficient in leveraging Micros Opera System, MS Office, and third-party booking platforms for reservation management
Front Office Receptionist/Concierge Executive
Azure Urban Resort & Residences
03.2016 - 05.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Streamlined guest experience with efficient check-in and check-out protocols
- Drove sales and service using suggestive selling techniques, effectively upsold additional items and premium services
- Delivered immediate and effective response to all incoming calls, maintaining exemplary telephone etiquette
- Ensured prompt and professional email communication, upholding high standards of correspondence
- Managed all aspects of mail and parcel services, including domestic and international shipping solutions
- Enhanced resident and guest satisfaction by providing tailored concierge services, including utilities management, transportation arrangements, and travel planning
Education
Bachelor of Science - Tourism Management
PATTS College of Aeronautics
04.2001 -
Skills
- Customer Service
- Sales (Suggestive Selling/Upselling)
- Administrative/Clerical
- Recruitment/Talent Acquisition
- Food and Beverage
- Hotel Management
- Computer Software and Applications
- English Fluency
- Strong Team-worker
- Critical-thinking
Trainings and Certificates
- Food Safety Course Level 1, 10/22/2023
- Excel with LinkedIn Recruiter Assessment Certificate, 12/01/22
- LinkedIn Completion Certificate
- ISO Quality Management System 9001:2015, 10/01/19
- Document Coordinator Shangri-La Care 3: Taking Ownership, 07/01/18
- Document Coordinator Shangri-La Care 2: Delighting and Engaging Guests, 07/01/18
- Document Coordinator Shangri-La Care 1: Shangri-La Hospitality, 07/01/18
- Marketing Head - EcoArt, 10/01/15
- Unfolding Ecotourism Through The Art Of Nature, 05/01/15
- Integrated Operations Center Central Flight Dispatch On the Job Training
Timeline
Front Of House
GiGi Gastrobar & Bistro - The Sail, Marina Bay
10.2023 - Current
Recruitment Specialist
IBM Talent Acquisition & Optimization (HealthCare Account) Risewave Consulting, Inc.
01.2023 - 01.2024
Talent Acquisition
IBEX Global
11.2021 - 1 2023
Front Desk Receptionist Cum Company Admin
Rudolf Lietz Inc. (Germany-Philippines-Vietnam)
09.2019 - 05.2021
Front Office Receptionist
Edsa Shangri-La
06.2018 - 08.2018
Front Office Receptionist/Concierge Executive
Azure Urban Resort & Residences
03.2016 - 05.2018
Bachelor of Science - Tourism Management
PATTS College of Aeronautics
04.2001 -
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