Trinity Wong Xiang Ying
Summary
Driven to learn quickly, flexible and hardworking student focused on boosting productivity, efficiency and performance with conscientious and detail-oriented approaches.
Overview
7
7
years of professional experience
Work History
Intern
Whispering Hearts Family Service Centre
05.2025 - 07.2025
- Observed 22 in-centre sessions (intake & case management) and 14 home visits; joined multi-agency visits with KidStart, CPSC & COMIT.
- Attended off-site visits (Family Justice Courts; Allkin Transitional Shelter) and supported a crisis case with risk concerns.
- Participated in a multi-stakeholder case conference (schools, NUH, IMH); recorded minutes.
- Prepared case reports and documentation: intake summaries, progress/case notes, genograms/ecomaps and supervision reflections.
- Attached to CREST outreach; independently administered AMT & EBAS-DEP screening tools.
- Assisted in 2 Senior Club sessions and 2 anti-scam workshops for seniors.
- Took minutes for internal panel review (6 mental health cases); joined group supervision & staff meetings.
- Attended weekly supervision; submitted reflection journals and applied reflective tools (transference/countertransference, conscious competency model) to build practice skills.
Education Centre Assistant
Kumon Learning Centre
01.2024 - 05.2025
- Marking of student worksheets
- Guiding students with their work
- Packing of worksheets for students
Cafe Service Crew
Plain Vanilla Bakery
01.2024 - 12.2024
- Prepared and served beverages and food to customers
- Provided high quality of customer service and performed cashiering duties
- Maintained cleanliness and housekeeping of cafe
- Completed daily reports, together with stocktaking
Intern at REACH Senior Centre
REACH Social Services
01.2023 - 12.2023
- Coordinate front-desk activities, tending to seniors’ enquiries and assisting with registration
- Handle administrative work (MS)
- Plan, facilitate and execute engagement programmes within the centre
- Engage and befriend clients
- Assist with publicity posting
- Monitor the AAS (Alert Alarm System) and SC phone
Programme Counsellor
Singapore Institute of Management
01.2023 - 12.2023
- Provided course counselling services to prospective students and/or parents at the counter and ad-hoc recruitment events when required
- Follow-up with existing sales leads via phone call with the intention of making appointments for prospective students to speak to staff for further programme clarification
- Clear daily emails on top of counter duty
F&B Service Crew
Ah B Pet Cafe
01.2020 - 12.2020
- Helped provide positive customer service and experience, attend to customer feedback and questions
- Prepared beverages, served items and performed cashiering duties
- Helped maintain the overall cleanliness of the cafe
Job Attachment
United Veterinary Clinic
01.2019 - 01.2019
- Observed and learnt about the administrative and clinical procedures in the daily running of the clinic
- Gained background knowledge on the treatment of animal diseases and injuries
- Learnt about communication by observing the interaction between the veterinarian and pet owner
Education
Bachelor of Social Sciences in Social Work -
National University of Singapore
07-2027
GCE A-Level -
Eunoia Junior College
11.2022
IP Programme -
CHIJ St Nicholas Girls’ School
01.2020
Skills
- Teamwork and collaboration
- Quick learner
- Fast learner
- Problem-solving
- Interpersonal and social skills
- Client relationships
- Administrative tasks
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Elementary (A2)
Timeline
Intern
Whispering Hearts Family Service Centre
05.2025 - 07.2025
Education Centre Assistant
Kumon Learning Centre
01.2024 - 05.2025
Cafe Service Crew
Plain Vanilla Bakery
01.2024 - 12.2024
Intern at REACH Senior Centre
REACH Social Services
01.2023 - 12.2023
Programme Counsellor
Singapore Institute of Management
01.2023 - 12.2023
F&B Service Crew
Ah B Pet Cafe
01.2020 - 12.2020
Job Attachment
United Veterinary Clinic
01.2019 - 01.2019
Bachelor of Social Sciences in Social Work -
National University of Singapore
GCE A-Level -
Eunoia Junior College
IP Programme -
CHIJ St Nicholas Girls’ School
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