Trinity Laudiano
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
09.2023 - Current
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Used POS system to accurately enter orders and process payments.
Lifeguard
Swimwerks
06.2022 - 12.2023
- Recorded daily activity logs and incident reports for tracking purposes.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Scanned main areas to monitor for any safety risks.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Retail Assistant
FairPrice
06.2022 - 06.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Retail Assistant
Zara
11.2021 - 12.2021
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
Education
No Degree - Mechanical Engineering
Institute of Technical Education
Singapore03.2024
Christ Church Secondary School
Singapore 09.2021
Wellington Primary School
Singapore10.2017
Skills
- POS Systems
- Fluent in English
- Resolving Complaints
- Cash Handling
- Supply Restocking
- Persuasive Sales
- Stocking Supplies and Retail Products
Timeline
Barista
Starbucks
09.2023 - Current
Lifeguard
Swimwerks
06.2022 - 12.2023
Retail Assistant
FairPrice
06.2022 - 06.2022
Retail Assistant
Zara
11.2021 - 12.2021
No Degree - Mechanical Engineering
Institute of Technical Education
Christ Church Secondary School
Wellington Primary School
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