TRINH NGOC THUY

Oversaw daily operations of all members of the service team, including delegating tasks, training new staff, and splitting tips at the end of each shift.
Helped customers place orders, explained menu items, and suggested appropriate options for food allergy concerns.
Kept register accurately through correct billing, payment processing, and cash management practices.
Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Created orders, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and courteously.
Monitored dining rooms for seating availability as well as the service, safety, and well-being of guests.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Managed event contracts, including estimates, event profiles, and post-event summaries.
Trained incoming staff on restaurant's practices, culture, and procedures to maximize job satisfaction and productivity.
Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Checked identification to enforce age regulations for alcoholic beverages.
Stayed up to date on menu changes to offer current and accurate information, answer questions, and help customers select optimal meal choices based on individual preferences.
Used correct cleaning, sanitizing, and food handling procedures to maintain optimal protection for customers.
Checked guests' identification before serving alcoholic beverages.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Answered customers' questions, recommended items, and recorded order information.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Kept track of event finances, including initial deposits, due payments, and final balances.
Performed complete opening, closing, and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.

• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Maintained excellent attendance record, consistently arriving to work on time.
• Increased customer satisfaction by resolving Service issues.
  Drove operational improvements which resulted in savings and improved profit margins.
• Handled 5 calls per 1 hours to address customer inquiries and concerns.
• Developed team communications and information for staff meetings.
• Monitored social media and online sources.
• Worked with the most demanding customer to understand needs and provide medical examination service.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Resolved problems, improved operations, and provided exceptional client support.