Summary
Overview
Work History
Skills
Timeline
Generic

ARUN

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.



Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience

Work History

Manager of Operations

MRL
11.2023 - 10.2024
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.

Customer Service Executive

MRL
03.2021 - 10.2023
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.

Employee Assistance Manager

MRL
01.2019 - 08.2020
  • Provided crisis management support during critical incidents, offering guidance and resources to affected staff members.
  • Served as a liaison between employees and internal departments, ensuring proper coordination of benefits and accommodations when necessary.
  • Collaborated with HR teams to develop comprehensive wellness initiatives, promoting a healthy work-life balance.
  • Monitored program effectiveness using key performance indicators, adjusting strategies as needed to optimize results.

Skills

  • Decision-Making
  • Staff Management
  • Goal Setting
  • Employee Motivation
  • Performance Evaluations
  • Staff Development
  • Team Leadership

Timeline

Manager of Operations

MRL
11.2023 - 10.2024

Customer Service Executive

MRL
03.2021 - 10.2023

Employee Assistance Manager

MRL
01.2019 - 08.2020

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