Trevor Rajkumar
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Watson's Personal Care Pte. Ltd
01.2021 - 06.2021
- Helped large volume of customers online with a focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Retail Assistant
Levi Strauss & Co.
09.2017 - 09.2018
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Actively engaged customers to provide general assistance and information on store merchandise.
Education
Polytechnic Diploma - Diploma in Business Management
Nanyang Polytechnic
Singapore09.2021
Singapore-Cambridge O'Levels -
Saint Patrick's Secondary School
Singapore12.2017
Skills
- Customer Relationship Management (CRM)
- Leadership
- English Fluency
- Funny
- Multicultural competence
- Ethical decision-making
- Adaptability
- Self-reflection and awareness
- Public speaking
- Attention to detail
- Written communication
- Open-mindedness
Accomplishments
- Succeeded in running a platoon of soldiers (64pax) during my leadership course in the Singapore Army
- Made it to secondary school nationals in squash
- Made it to my polytechnic's debate team
- Achieved gold medal by captaining my team in my secondary school's football tournament
Certification
- Organisational Relationship Building , Specialist and Warrant Officer Institute (SWI)
- Personal Effectiveness , Specialist and Warrant Officer Institute (SWI)
- Vision Leadership , Specialist and Warrant Officer Institute (SWI)
Timeline
Customer Service Associate
Watson's Personal Care Pte. Ltd
01.2021 - 06.2021
Retail Assistant
Levi Strauss & Co.
09.2017 - 09.2018
Polytechnic Diploma - Diploma in Business Management
Nanyang Polytechnic
Singapore-Cambridge O'Levels -
Saint Patrick's Secondary School