Trevor Kam
Summary
Initially, I was conflicted in what course to specialise in polytechnic, however after some discussion with my parents and relatives in the industry, it seemed like a clear sign to specialise in marketing. So far, things have been pretty interesting not only learning about marketing in particular but business in general. Growing up, I particularly had an interest in social media marketing ever since I was in secondary 2, thus in the coming Year 2 of polytechnic, I will be specialising in digital marketing in hopes of pursuing a job in an organisation's PR team.
I aim to send out emails to organisations, requesting for internship. So that I can garner experience before my third year in poly where I will actually have to go on an internship. During the third year, I will secure a respectable organisation to have my internship at in Year 3. Motivated Service Worker with exceptional social skills, communication abilities and customer service background.
Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
year of professional experience
Work History
Food Service Worker
Guzman Y Gomez
09.2023 - 12.2023
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Participated in regular trainings to stay current on industry best practices and trends.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Increased daily sales by upselling menu items based on customer preferences.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Learned other teammates' work tasks to train as backup.
Banquet Server
AlphaHire
12.2022 - 02.2023
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Developed strong rapport with repeat customers, leading to increased loyalty and return business for the venue''s banquet services.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Collaborated with the culinary team to ensure proper food presentation, enhancing overall visual appeal and guest dining experience during events.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered guest questions about event plans and food service choices.
- Served meals to customers according to established guidelines.
- Maintained clean and safe work environment.
- Handled food and beverage orders for up to 200 guests, delivering prompt and friendly service.
Education
High School Diploma -
Temasek Polytechnic
Tampines West04.2026
Skills
- Self-Directed
- Public Speaking
- Social Media
- Event promotion
- Guest relations
- Social media management
- Resource management
- Marketing strategy
- Catering Oversight
- Agenda Setting
- Requirements Gathering
- Staff Training
- Committee Organization
- Decision-Making
- Crisis Management
- Logistics Management
- Clear Communication
- Practice Discipline
- Presentation Skills
electric guitar
i love the electric guitar
electric guitar, reading, gym, self-improvement, socialising.
Living life to the fullest is my one and only goal during my time on this earth. Everything I do comes with a motivation to do better than I was the day before then. I have a passion in learning the electric guitar and music in general. I read, and work out in my free time to train my mind and my body. When I'm not pursuing personal development, I spend time at school helping out at school events to meet new people, or simply spend time with my close friends and family.
Timeline
Food Service Worker
Guzman Y Gomez
09.2023 - 12.2023
Banquet Server
AlphaHire
12.2022 - 02.2023
High School Diploma -
Temasek Polytechnic
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