Trang Le Nguyen Phuong (Tracy)
Summary
I'm an introvert but that doesn't mean I'll be passive, I prefer to work in a team because there will be many opinions and good results together.
I am a person who is very careful about everything but so I can observe more carefully to avoid mishaps .
I can arrange the work to complete everything well , be flexible in work , not afraid of difficulties , willing to learn and absorb quickly
Overview
7
7
years of professional experience
Work History
Crew Leader
Beauty in the pot - Paradise group
09.2019 - Current
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Serving and taking care of customers who come to eat at the restaurant, ensuring the quality of service to satisfy customers
- Inventorying goods, managing parts in the restaurant, assigning daily, weekly and monthly tasks to employees .
Barista Trainer
Starbucks coffee
01.2017 - 08.2019
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Store manager , arrange division of work for colleagues .
- Take inventory of goods at the store, ensure the quality of products and services to customers .
Sales Associate
Innisfree
02.2016 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Saigon Tourism Vocational College
Ho Chi Minh City Vietnam 09.2014
Skills
- Communication skills
- Complex Problem-Solving
- Product Knowledge
- Teamwork and Collaboration
- Work Planning and Prioritization
- Leadership skills
- Time management skills
- Flexibility/ Adaptability
- Sales skills
learn more languages , traveling , music , watch movie
My english can listening , speaking , reading , wirtting and now im learning Chinese more , i can listening and speaking well .
Languages
English
Chinese (Mandarin)
Timeline
Crew Leader
Beauty in the pot - Paradise group
09.2019 - Current
Barista Trainer
Starbucks coffee
01.2017 - 08.2019
Sales Associate
Innisfree
02.2016 - 05.2017
High School Diploma -
Saigon Tourism Vocational College
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