Tran Thi Hoan My
Restaurant & Customer Services
Summary
Driven with strong customer service and communication skills, with 6 years of experience in the hospitality and service industry. Dedicated to providing the highest level of service to customers and creating a pleasant work environment for staff.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Restaurant Manager
Hanh & Ken Authentic Vietnamese Restaurant
02.2023 - Current
Currently serving as Restaurant Manager at Hanh & Ken’s Authentic Vietnamese Restaurant in Da Nang, Vietnam, overseeing daily operations, managing customer service, and ensuring a high-quality dining experience for guests.
Food & Beverage Associate
The View - Yatch Restaurant
02.2024 - 07.2024
Provided exceptional customer service, managing reservations, and ensuring a premium dining experience for guests in a luxury waterfront setting at the yatch restaurant.
Front of House (FOH)
The Flux Media
05.2023 - 06.2023
Volunteered as Front of House for The Flux Media’s production of “Catfished 2023,” assisting my lecturer and actor, Mr. Dennis Toh. Collaborated with various sponsors, including Sake Meguri and Skechers SG, to ensure seamless event operations, resulting in 90% positive feedback from guests.
Hot Spot Specialist
Eno-Oka Japanese Restaurant
Singapore
02.2019 - 03.2020
Casual Customer Service
Aegis Resource Management
06.2017 - 07.2018
Worked part-time at Andaz Restaurant and Amara Hotel & Resort in Singapore, delivering exceptional customer service while undergoing comprehensive training in hospitality standards and service excellence.
Education
Bachelor (Honours) Degree - First Class Honours in Broadcast Media Production
Teeside University, UK
United Kingdom05.2024
Higher Diploma - Mass Communication
MDIS
Singapore09.2022
International Foundation Diploma - Science, Technology, Engineering, Mathematic & Art
MDIS
Singapore12.2021
GCE-O Levels -
Kuo Chuan Presbyterian Secondary School
Singapore10.2020
PSLE - English, Chinese, Mathematics And Science
Da Qiao Primary School
Singapore12.2016
Skills
Staff management
Officials
- Mrs. VÕ THỊ HỒNG HẠNH
Founder, Hanh & Ken Authentic Vietnamese Cuisine. Da Nang, Vietnam
Phone: +65 83436281
Email: Vothi1201@gmail.com
- Mr. KEN GRAHAM
Co-founder, Anatolia Turkish Cuisine - Halal Food in Saigon, Vietnam
Phone: +1 (917) 251-5987
Email: kengraham1956@gmail.com
- Ms. Diễm Diễm
Supervisor, The View - Yacht Restaurant
Phone: 0763003810
Email: diemnguyen101299@gmail.com
Timeline
Food & Beverage Associate
The View - Yatch Restaurant
02.2024 - 07.2024
Front of House (FOH)
The Flux Media
05.2023 - 06.2023
Restaurant Manager
Hanh & Ken Authentic Vietnamese Restaurant
02.2023 - Current
Hot Spot Specialist
Eno-Oka Japanese Restaurant
02.2019 - 03.2020
Casual Customer Service
Aegis Resource Management
06.2017 - 07.2018
Bachelor (Honours) Degree - First Class Honours in Broadcast Media Production
Teeside University, UK
Higher Diploma - Mass Communication
MDIS
International Foundation Diploma - Science, Technology, Engineering, Mathematic & Art
MDIS
GCE-O Levels -
Kuo Chuan Presbyterian Secondary School
PSLE - English, Chinese, Mathematics And Science
Da Qiao Primary School
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